Kimberly A. Valle
Bar/ Restaurant Manager
Rochester,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a restaurant management position. Ready to help team achieve company goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic individual with hands-on experience in all areas of Bar and restaurant fields and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
30
30
years of professional experience
Work History
FOH Manager
Hooligans East Side Grill
07.2024 - 02.2025
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Shift Lead Manager
K2 Brothers Brewing
12.2022 - 09.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Server
Rizzis Restaurant
10.2002 - 04.2018
- Aided in development of promotional events
- Opened and closed bar as needed
- Created comfortable and friendly environment for customers leading to repeat business
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Inspected dishes and utensils for cleanliness.
Co-owner / General Manager
Sports Page
03.1996 - 01.2003
- Led day-to-day operations of bar and restaurant with ten employees
- Organized special events, banquets, and parties
- Managed radio, TV, and print advertising
- Procured liquor, food, and supplies
- Recruited, interviewed, hired, trained and scheduled employees
- Maintained financial records and handled some banking
- Boosted sales by planning and managing weekly liquor promotions and by training employees in crossover selling to promote new and established liquor products
- Increased profitability by developing a network of suppliers offering an optimum combination of quality, price, and service
- Built excellent relationships with customers
- Provided leadership and hands-on management that led to 30% average annual sales increase and ensured that Sports Page earned a reputation for fun, excitement, excellent service, and customer satisfaction and loyalty
Bartender / Waitress
The Dr’s Inn
08.1998 - 08.2000
- Opened and closed as needed
- Aided in development of promotional events
- Built strong interactive relationships with customers which increased repeat business
Bartender / Waitress
The Shamrock
08.1995 - 05.1997
- Flexible in being able to fill in where extra help was needed
- Encouraged up-beat environment and morale
Education
Physical Education
Monroe Community College
Rochester, NY01.1995
Physical Education
Cortland State University
Cortland, NY01.1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
Hobbies and Interests
- Family
- Entertaining
- Outdoors
- Reading
Other Background - Computer Skills
Point of sale systems. efficient in most POS systems as well as payroll and online scheduling.
Timeline
FOH Manager
Hooligans East Side Grill
07.2024 - 02.2025
Shift Lead Manager
K2 Brothers Brewing
12.2022 - 09.2023
Server
Rizzis Restaurant
10.2002 - 04.2018
Bartender / Waitress
The Dr’s Inn
08.1998 - 08.2000
Co-owner / General Manager
Sports Page
03.1996 - 01.2003
Bartender / Waitress
The Shamrock
08.1995 - 05.1997
Physical Education
Cortland State University
Physical Education
Monroe Community College
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