Kimberly Avila
Peoria,AZ
Summary
Looking for a company that allows and offers advancement and growth. Can motivate people with positivity and self-drive. Seeking a position as an administrative assistant where I can effectively use the skills and techniques learned. Looking to gain additional experience and due to my fast learning capability, make a positive contribution. To develop my skills further and be given the opportunity to be apart of a team. I work well in a group setting and or independently. I am able to adapt to all situations.
Overview
12
12
years of professional experience
Work History
Call Center Specialist
Goode Partners LLC
Agoura Hills, CA
11.2023 - 12.2025
- Managed high volume calls while maintaining professional composure under pressure, ensuring positive customer interactions.
- Processing client orders via Olo software system
- Assist and resolve client concerns
Administrative Assistant
Valley Circle Family Dental
West Hills, CA
08.2021 - 03.2025
- Scheduled visits, registered and completed new files via dental software
- Assisted patients with intake information including medical history forms
- Communicated with insurance companies regarding dental billing, patient benefits, and workers compensation claims
- Handled Dentical Billing inquiries and processed payments with proper attachments.
Receptionist Coordinator
Dental Planet
San Fernando, CA
03.2019 - 08.2021
- Assisted and resolved patient concerns
- Scheduled appointments, prepared bills, received payments, completed insurance forms
- Verified insurance, requested full break down of benefits
- Prepared and processed patient referrals and transferred requests
- Developed patient follow up processes, increasing appointment retention rates significantly.
Referral Coordinator
U.S. Health Works
Valencia, CA
03.2015 - 01.2019
- Provided case/referral status for patients
- Reviewed and monitored referrals
- Received, processed, and scheduled workers compensation related claims and appointments
- Communicated with workers compensation adjusters
- Scheduled and confirmed attendance for workers compensation diagnostics
Receptionist/ Externship
United Family Dental
Arleta, Ca
07.2013 - 02.2015
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Facilitated communication between patients and dental staff, ensuring smooth office operations.
- Maintained accurate patient records using electronic health record.
- Handled incoming calls and inquiries, providing exceptional customer service to patients.
Education
Dental Assistant Certification -
UEI College
06.2013
High School Diploma -
Continental Academy
05.2007
Skills
- Workers Compensation Claims
- Multi-Line Phone System
- Administrative Support
- Dental Terminology
- Microsoft Office
- Insurance Billing
- Records Management System
- Dentrix/ Easy Dental
- Bilingual (Spanish, English)
Timeline
Call Center Specialist
Goode Partners LLC
11.2023 - 12.2025
Administrative Assistant
Valley Circle Family Dental
08.2021 - 03.2025
Receptionist Coordinator
Dental Planet
03.2019 - 08.2021
Referral Coordinator
U.S. Health Works
03.2015 - 01.2019
Receptionist/ Externship
United Family Dental
07.2013 - 02.2015
Dental Assistant Certification -
UEI College
High School Diploma -
Continental Academy