Kimberly Ayala
Sterling,VA
Summary
Highly motivated and dedicated professional with a diverse background, demonstrating excellence in individual, team, and organizational performance. Adept at multitasking and prioritizing workloads with minimal supervision, I bring a detail-oriented approach to my work. With a strong foundation in medical expertise and team-building skills, I am eager to apply my abilities in a dynamic environment, particularly excited about the opportunity to bring my exceptional qualities to a flight attendant position.
In addition to my professional versatility, I offer a strong dedication to informed patient care, administrative excellence, and confidentiality. I am skilled in responding to emergency situations with composure under pressure and am devoted to providing exceptional customer service. Being energetic, multilingual, and possessing dynamic customer service skills, I bring a poised and personable demeanor to thrive in a team-driven environment, known for fostering excellent customer relations and a welcoming attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Luxe Dermatology And Aesthetics Center
07.2023 - Current
- Extend a warm welcome to 150 patients per day and ensure their needs are met with the highest standard of service.
- Mastered the art of clear communication with clients, medical staff, and colleagues, fostering an environment of understanding and professionalism
- Quickly address and resolve client concerns or inquiries,
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled assignments independently with good judgement and critical thinking skills.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Medical Assistant
CAPS Pediatrics
06.2019 - 07.2023
- Provided empathetic and skilled care to pediatric patients, focusing on their unique physical and emotional needs.
- Assisted pediatric healthcare providers with medical procedures, examinations, and treatments, ensuring a smooth and efficient healthcare delivery process.
- Demonstrated exceptional communication skills tailored to effectively interact with children, parents, and guardians, fostering a supportive and friendly atmosphere.
- Was proficient in administering vaccinations and immunizations according to pediatric healthcare guidelines, prioritizing the health and well-being of young patients.
- Conducted accurate measurements of vital signs, growth parameters, and developmental milestones, ensuring comprehensive and reliable health assessments.
- Skillfully performed pediatric phlebotomy, recognizing the importance of a gentle and reassuring approach to alleviate children's anxiety.
- Maintained meticulous and up-to-date electronic health records, ensuring accurate documentation of pediatric patients' medical histories and treatment plans.
- Possessed a thorough understanding of pediatric emergency protocols, including basic life support and first aid, ensuring swift and effective response in critical situations.
- Educated parents and guardians on pediatric health issues, treatment plans, and preventive care strategies, empowering them to actively participate in their child's well-being.
- Was proficient in using and maintaining pediatric-specific medical equipment, ensuring a safe and comfortable environment for young patients.
- Conducted developmental assessments and screenings to identify potential developmental delays or concerns, facilitating early intervention when necessary.
- Safely administered pediatric medications, adhering to dosage guidelines and ensuring compliance with pediatric medication safety protocols.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Associate of Science -
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Park View High School
Sterling, VA06.2019
Skills
- Exceptional Customer Service: Provide outstanding service to patients ensuring their comfort and satisfaction throughout care
- Cultural Sensitivity: Demonstrate an understanding of diverse health practices and cultural sensitivities, ensuring a respectful and inclusive approach to patients medical concerns
- Adaptability: Remain flexible and composed in dynamic and ever-changing work environments
- Emergency Response Training: Possess comprehensive knowledge of emergency procedures and equipment, with the ability to lead or assist in emergency situations
- Attention to Detail: Thoroughly follow safety protocols, and attend to the smallest details to enhance the overall patient care experience
- Multilingual Skills: Proficiency in multiple languages for effective communication with patients from various linguistic backgrounds
- Crisis Management: Remain calm under pressure and make sound decisions during critical situations, prioritizing the safety and well-being of patients
- Time Management: Efficiently manage time and resources to adhere to schedule and ensure on-time check in and check out
- Grooming and Presentation: Maintain a professional and well-groomed appearance, adhering to grooming standards and uniform policies
- First Aid Certification: Possess up-to-date first aid and CPR certifications
Certification
- First Aid Certification
- CPR Certification
- Child Development Associate Certification
- Driver's License
- Teaching Certification
- Childcare Certification
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Luxe Dermatology And Aesthetics Center
07.2023 - Current
Medical Assistant
CAPS Pediatrics
06.2019 - 07.2023
Associate of Science -
Northern Virginia Community College
High School Diploma -
Park View High School
Similar Profiles
LESLIE TORRESLESLIE TORRES
Medical Assistant at Dallas Center For Dermatology And AestheticsMedical Assistant at Dallas Center For Dermatology And Aesthetics
Cheryl HeardCheryl Heard
Medical Assistant at Dermatology and Aesthetics Center of UtahMedical Assistant at Dermatology and Aesthetics Center of Utah
Sidney WixomSidney Wixom
Medical Asssitant at Dermatology and Aesthetics CenterMedical Asssitant at Dermatology and Aesthetics Center
Hunter MacoHunter Maco
Lead Counselor at DEAN Adventure CampsLead Counselor at DEAN Adventure Camps
Haider H MajholHaider H Majhol
Contract Armed Security Officer at DTRA/Security 1 SolutionsContract Armed Security Officer at DTRA/Security 1 Solutions