Kimberly Ayala
San Bernardino,CA
Summary
Dynamic professional with extensive experience in customer service at Family Dollar, excelling in transaction processing and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized records and fostering positive client relationships in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
San Bernardino, California
01.2024 - 11.2024
- Assisted customers with product inquiries and store navigation.
- Maintained cash register and ensured sufficient change supply.
- Processed customer transactions accurately and efficiently at retail front.
Health Care Provider
REM Nevada
Las Vegas, NV
05.2019 - 01.2022
- Transported clients to work and medical appointments efficiently.
Assisted clients with banking transactions and budget management.
Maintained comprehensive files on all client activities and services provided.
Receiving Clerk
Burlington warehouse
San Bernandino, CA
05.2018 - 08.2018
- RF scaner, packer
Child Care Worker I
Youth Panter, Olive Crest Treatment Center
Riverside, CA
04.2000 - 02.2018
- Child care worker
Education
High school or equivalent - American History
San Bernardino Valley College
San Bernardino, CA10-1999
Skills
- Customer service and support
- Cash handling
- Transaction processing
- Product knowledge
- Inventory management
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Cash register operation
- Multitasking and organization
- Clear communication
- Customer relations
- Customer assistance
- Customer service excellence
- Greeting and correspondence
- Telephone communication
- Filing and organization
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills And Knowledge
Provided excellent customer service by greeting visitors and/or callers, sharing information, taking messages and directing inquiries to the appropriate person., Ensured that all program information and correspondence is handled in accordance with company confidentiality standards., Handled confidential information with an exceptional level of discretion., Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or helped in adjusting to new lifestyles., Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists., Maintained case history records and prepared reports., Served as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty., Answered telephones and gave information to callers, took messages, or transfer calls to appropriate individuals., Created, maintained, and entered information into databases., Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions., Completed and filed forms in accordance with company procedures., Filed and maintained records in filing rooms.
Timeline
Cashier
Family Dollar
01.2024 - 11.2024
Health Care Provider
REM Nevada
05.2019 - 01.2022
Receiving Clerk
Burlington warehouse
05.2018 - 08.2018
Child Care Worker I
Youth Panter, Olive Crest Treatment Center
04.2000 - 02.2018
High school or equivalent - American History
San Bernardino Valley College