Kimberly Badalamenti
Le Roy,IL
Summary
Legal Operations Technician at State Farm with a proven track record in process improvement and analytical thinking. Enhanced productivity through effective teamwork and problem-solving, while developing training materials that elevated team performance. Demonstrated reliability and attention to detail, contributing to higher quality outputs and streamlined operations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Legal Operations Technician
State Farm
10.2023 - Current
- Operated and maintained equipment to ensure optimal performance in daily operations.
- Monitored inventory levels and processed replenishment orders efficiently.
- Collaborated with team members to streamline workflow and improve productivity.
- Assisted in troubleshooting operational issues, minimizing downtime and disruptions.
- Implemented standard operating procedures, ensuring consistency across tasks and responsibilities.
- Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
- Developed comprehensive training materials to ensure consistent knowledge transfer among new hires and existing employees.
Underwriting Service Assistant
State Farm
12.2014 - 10.2023
- Processed and organized underwriting documentation for efficiency and accuracy.
- Assisted underwriters in evaluating risk factors and determining policy terms.
- Maintained electronic filing systems to ensure easy access to critical information.
- Communicated with clients to gather necessary information for underwriting assessments.
- Assisted in development of training materials to boost team performance and enhance knowledge of underwriting practices.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
CCC Sales Representative
State Farm
04.2012 - 12.2014
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Analyzed customer feedback to identify trends and improve sales strategies.
- Coordinated product demonstrations and presentations, effectively showcasing features and benefits.
- Collaborated with cross-functional teams to streamline order processing and fulfillment procedures.
- Mentored new sales representatives, providing training on sales techniques and company policies.
- Consistently exceeded sales targets by effectively utilizing product knowledge and relationship-building skills.
- Identified customer requirements and suggested targeted insurance products based on needs.
- Assisted clients with policy inquiries, ensuring accurate information delivery and enhancing customer satisfaction.
- Mentored new sales representatives, providing training on best practices for customer engagement and sales tactics.
Education
High School Diploma -
Normal Community West Highschool
Normal, IL05.2004
Skills
- Process improvement
- Analytical thinking
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Legal Operations Technician
State Farm
10.2023 - Current
Underwriting Service Assistant
State Farm
12.2014 - 10.2023
CCC Sales Representative
State Farm
04.2012 - 12.2014
High School Diploma -
Normal Community West Highschool
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