Kimberly Baez
Freeport,NY
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Freedom Care
New Hyde Park, NY
10.2023 - Current
- Documented all patient contact activities in accordance with agency standards and regulations.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Provided education about mental health issues to individuals, families, and community groups.
- Reviewed referral sources for appropriateness prior to admission into program.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Answered and logged incoming inquiries via phone, fax and email.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
Administrative Assistant
Total Care Chiropratic
The Bronx, NY
09.2021 - 02.2023
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Law Office Administrator
Law Offices of Jason A. Greenberg
Freeport, NY
09.2019 - 09.2021
- Developed spreadsheets to track billing information, document production deadlines.
- Maintained filing systems for legal documents and correspondence.
- Assisted with preparing legal briefs by proofreading drafts for errors or omissions.
- Answered questions from clients regarding their legal matters.
- Scheduled court appearances for attorneys or staff members at various locations.
- Managed office supplies inventory and placed orders when necessary.
- Organized client meetings and prepared agendas for conferences.
- Entered data into the firm's case management software accurately.
- Greeted clients, answered incoming calls, and scheduled appointments.
- Scanned documents into the firm's database system.
- Composed letters, memos, emails, reports and other documents as needed.
- Processed financial documents, contracts, expense reports and invoices.
Call Center Representative
Nexus Card
New Hyde Park, NY
04.2018 - 09.2019
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed effective working relationships with team members across multiple departments.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Assistant Store Manager
Burger King
Hempstead, NY
09.2014 - 01.2018
- Supervised cash handling processes to ensure accuracy of transactions.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Education
High School Diploma -
Oceanside HighSchool
Oceanside, NY06-2015
Skills
- Intake Assessment
- Claims Processing
- Client intake
- Case Management
- Follow-up skills
- Empathic communication
- Compassionate communication
Languages
Spanish
Limited
Timeline
Intake Specialist
Freedom Care
10.2023 - Current
Administrative Assistant
Total Care Chiropratic
09.2021 - 02.2023
Law Office Administrator
Law Offices of Jason A. Greenberg
09.2019 - 09.2021
Call Center Representative
Nexus Card
04.2018 - 09.2019
Assistant Store Manager
Burger King
09.2014 - 01.2018
High School Diploma -
Oceanside HighSchool
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