Kimberly Baker

• Reported to Director of Sales each week to provide details on building referrals and managing relationships with physicians' sources.
• Developed highly effective communication, interpersonal, and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
• Brought stability to the analytics group and delivered sustainable data for use with primary care physicians on cost of care strategies.
• Documented all correspondence with practitioners' office staff and kept accurate records using Kinnser (EMR for homehealth and hospice).
• Grew revenue by 15 percent by planning and executing outreach events.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; nights, weekends, and holiday shifts.

Established positive and effective communication among clinical staff and organizational leadership, reducing miscommunications and missed deadlines.

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established and administered annual budget with controls to prevent overages, minimize burnout rate, and support sustainability objectives.
• Directed initiatives to achieve regulatory compliance, foster good manufacturing practices, and meet component quality standards.
• Trained new employees on proper protocols and customer service standards.
• Reviewed shift reports to understand current numbers and trends.
• Advanced productivity KPIs by leading training on procedures and safety practices.
• Handled problematic customers and clients to assist subordinates and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.