Kimberly Baker
Baltimore,MD
Summary
Detail-oriented Medical Receptionist with 30-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
33
33
years of professional experience
Work History
Medical Receptionist
Anne Arundel Dermatology Association
Millersville, MD
02.2021 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Ordered and maintained supply inventory for medical office.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Unit Secretary
University Of Maryland Medical System
Baltimore, MD
10.2017 - 02.2021
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Greeted visitors and patients in a courteous and friendly manner.
- Transcribed doctors' orders, including medication and lab test requests.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Retrieved physicians' paperwork, including lab test requests.
Health Unit Coordinator
Cleveland Clinic
Cleveland, OH
04.2012 - 07.2017
- Provided administrative support to nursing staff as needed.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Scheduled medical appointments and transportation for [Type] patients.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Assisted with orienting new employees to departmental procedures.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Updated patient information in electronic systems according to established policies and procedures.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Prepared new patient files by entering demographic information into a computer system.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Received requests for medical records from outside agencies or individuals.
- Maintained updated knowledge through continuing education and advanced training.
Unit Secretary
Elkhart General Hospital
Elkhart, IN
04.1991 - 03.2012
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed the front desk area ensuring neatness at all times.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Greeted visitors and patients in a courteous and friendly manner.
- Retrieved physicians' paperwork, including lab test requests.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Education
High School Diploma -
Wellington High School
Wellington, OH06-1988
Some College (No Degree) - Surgical Technology
Lorain County Community College
Elyria, OHSkills
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Medical Charting
- Payment Collection
- Referral Verification
- Front Desk Operations
- Appointment Management
- Patient Registration
- Appointment Scheduling
- Office Administration
- Patient Scheduling
- Records Management
- Microsoft Office
- Electronic Medical Records
- Appointment Setting
- Telephone Etiquette
Timeline
Medical Receptionist
Anne Arundel Dermatology Association
02.2021 - Current
Unit Secretary
University Of Maryland Medical System
10.2017 - 02.2021
Health Unit Coordinator
Cleveland Clinic
04.2012 - 07.2017
Unit Secretary
Elkhart General Hospital
04.1991 - 03.2012
High School Diploma -
Wellington High School
Some College (No Degree) - Surgical Technology
Lorain County Community College
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