Kimberly Baker
Cantonment,FL
Summary
Organized and dedicated Administrative Coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant III
Escambia Count Clerk Of Courts
12.2023 - Current
- Streamlined communication between parties by serving as the primary point of contact for judges, attorneys, and witnesses.
- Facilitated successful court hearings by preparing necessary documents, such as orders, subpoenas, and warrants.
- Reduced clerical errors through diligent proofreading of legal documents before submission to the judge or other parties.
- Handled incoming inquiries from the public professionally and courteously while assisting them with their needs related to court matters.
- Enhanced court efficiency by managing and organizing case files, ensuring accurate and timely access for judges and attorneys.
- Expedited case resolution by scheduling hearings, trials, and conferences according to established procedures.
- Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Reviewed court documents to process subpoenas, motions and pleadings.
Emergency Communications Dispatcher Relief
Escambia County Emergency Management
03.2023 - 08.2024
- Used specialized software to track and maintain case incident numbers and logs.
- Verify location and call back number , determine nature of each emergency call , transfer all crime related calls to appropriate agencies.
- Operated telephone and radio equipment to receive requests and reports medical dispatch and firefighting crews.
- Processed medical calls following nationally recognized protocols , instructing callers through post dispatch medical instruction.
- Processed fire calls following nationally recognized protocols , instructing callers through scene safety.
- Performing a variety of administrative tasks in support of emergency management communication operations.
Taproom Manager
Lake Houston Brewery
03.2021 - 01.2022
- Responsible for opening and closing Tap Room
- Assisted management in building and maintaining relationships with customers and vendors
- Placed inventory orders based on usage and anticipated sales
- Designed and created brewery merchandise to sell to public, as well as, uniform items for staff
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new employees on proper protocols and customer service standards.
- Initiated operational improvements such as line cleaning schedule, behind bar organizations.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Administrative Assistant
State Of Illinois
12.2015 - 01.2020
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Followed confidentially regulations to maintain privacy.
- Retrieved file information and made copies for authorized users.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Providers Advocate
Blue Cross Blue Shield
02.2013 - 12.2015
- Responded to customer calls swiftly to resolve issues and answer questions.
- Provided clients with information on audit classifications, settlements and computations.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Skills
- Emergency Medical Dispatching
- Service Delivery
- Data Entry
- Information Documentation
- Back Office Operations
- Records Management Systems
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- CPR - Certified Cardiopulmonary Resuscitations
- NIMS - National Incident Management
Timeline
Office Assistant III
Escambia Count Clerk Of Courts
12.2023 - Current
Emergency Communications Dispatcher Relief
Escambia County Emergency Management
03.2023 - 08.2024
Taproom Manager
Lake Houston Brewery
03.2021 - 01.2022
Administrative Assistant
State Of Illinois
12.2015 - 01.2020
Providers Advocate
Blue Cross Blue Shield
02.2013 - 12.2015
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