Kimberly Baldwin
Concord,NC
Summary
Employee Relations Specialist successful at coaching managers on employee relations techniques, legal statutes and motivational strategies to build long-lasting and productive relationships. Encouraging, well-spoken and motivational leader with significant expertise in program leadership, process optimization and benchmarking. Proactive, performance-oriented and dedicated to facilitating cross-functional collaboration that strengthens business at all levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employee Relations Consultant (Accommodations)
Wells Fargo Bank, N.A.
Charlotte, NC
06.2021 - Current
- Formed cooperative partnerships with essential stakeholders, such as Human Resources/Employee Relations, Healthcare Providers, Disability Administrator, HR Policy and Corporate ER, Corporate Properties, Risk & Insurance Management/Workers' Comp, Employee Assistance, Law department, and Leave Management
- Provided extensive training to managers and the HR community regarding the process of making accommodations, and assuring strict compliance with ADA, federal laws, state statutes, and local ordinances
- Engaged in counseling and had a role in resolving team or management-related problems at all levels within a certain functional area
- Offered immediate assistance in aggressively preventing, examining, resolving, and directing employee relations issues
- Performed comprehensive evaluations and examinations of matters of employee relations across various levels of management
- Proficiently conveyed, directed, and instructed stakeholders on fundamental Employee Relations and Human Resource policies
- Provided solid suggestions for resolving complex individual problems, showcasing autonomous decision-making skills while consistently enhancing knowledge in the field of Employee Relations, including policies, processes, and regulatory obligations
- Engaged in collaboration and consultation with colleagues in Employee Relations, internal partners, and managers, providing advice, coaching, feedback, and solutions to resolve employee relations challenges.
Human Resources Manager
BJ's Wholesale Club
Hudson, MA
06.2020 - 06.2021
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, and Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans, and disciplinary procedures.
- Developed compensation packages that are competitive yet cost-effective for the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Demo Club Supervisor 2
Advantage Solutions
Worcester, MA; Charlotte, NC; Mooresville, NC
01.2016 - 06.2020
- Supervised daily operations of club, including customer service and staff management.
- Ensured all safety regulations were followed by employees and customers alike.
- Trained new staff on customer service protocols and operational procedures.
- Assisted in the development of marketing strategies to promote membership growth.
- Managed inventory levels, ordering supplies as needed and ensuring cost-effectiveness.
- Monitored financial transactions at point of sale to ensure accuracy and compliance with club policies.
- Developed weekly schedules for staff, taking into account their availability and skill sets.
- Resolved customer complaints in a timely manner, providing satisfactory solutions whenever possible.
- Maintained cleanliness of the facility according to health standards established by the local government.
- Implemented special promotions throughout the year to attract more memberships or increase revenue from existing memberships.
- Coordinated with other departments to provide additional services such as event planning or catering services for private parties held at the club.
- Scheduled maintenance appointments for equipment used within the facility, ensuring that it is always running properly and efficiently.
- Analyzed sales data to identify trends in customer behavior and develop strategies accordingly.
Floor Lead/Event Specialist
Advantage Solutions
Charlotte, NC
10.2015 - 01.2016
- Responsible for training and supervising staff on the floor.
- Assisted customers in finding products and providing information regarding product availability.
- Ensured that all safety protocols were followed to prevent accidents or injuries.
- Monitored store operations to ensure compliance with established policies and procedures.
- Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow.
- Maintained accurate records of inventory transactions, sales figures, and customer data.
- Developed strategies to increase efficiency of daily tasks and maximize productivity.
- Coordinated schedules of team members to optimize coverage while minimizing labor costs.
- Performed regular stock checks to ensure accuracy of inventory levels and restocked merchandise as needed.
- Investigated customer complaints promptly and resolved them in a timely manner.
- Provided feedback on employee performance, identified areas for improvement, and offered guidance when necessary.
Education
Bachelors in Human Resource Management -
Southern New Hampshire University
Skills
- Knowledge Of Employment Laws
- ADA Compliance
- Medical Terminology
- Understanding Of Disabilities
- Case Management
- Assessment And Analysis
- Data Analysis
- Operational Efficiency
- Stakeholder Engagement
- Leadership And Team Management
- Customer Service Excellence
- Strategic Planning
- Problem Solving
- Compliance And Regulations
- Training And Development
- Project Oversight
- Empathy
- Active Listening
- Communication Skills
- Conflict Resolution
- Cultural Sensitivity And Inclusivity
- Problem-Solving
- Collaboration
- Time Management
- Adaptability
- Professionalism
- Negotiation Skills
- Confidentiality And Discretion
- Workday
- ServiceNow
- Kronos
- Microsoft Office Programs
- HRIS (Human Resource Information System)
- Oracle
- SAP
- ADP
Certification
Certified Scrum Product Owner, Scrum Alliance, 2023
References
References available upon request.
Timeline
Employee Relations Consultant (Accommodations)
Wells Fargo Bank, N.A.
06.2021 - Current
Human Resources Manager
BJ's Wholesale Club
06.2020 - 06.2021
Demo Club Supervisor 2
Advantage Solutions
01.2016 - 06.2020
Floor Lead/Event Specialist
Advantage Solutions
10.2015 - 01.2016
Bachelors in Human Resource Management -
Southern New Hampshire University
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