Overview
Work History
Education
Timeline
Generic
Kimberly Ballard

Kimberly Ballard

Towanda,PA

Overview

13
13
years of professional experience

Work History

Non-medical Transporter

Western Alliance
08.2024 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
  • Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.

Front Office Coordinator

Pivot/Athletico Physical Therapy
02.2023 - 07.2023
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Improved patient satisfaction with thorough and compassionate communication.
  • Optimized appointment scheduling to accommodate emergency cases, improving patient outcomes.
  • Facilitated smooth patient check-in and check-out process, minimizing wait times.
  • Supported office cleanliness and organization, creating welcoming environment for visitors.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Physical Therapy Technician

Pivot/Athletico Physical Therapy
09.2018 - 02.2023
  • Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
  • Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
  • Prepared patients to meet with physical therapists.
  • Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
  • Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
  • Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
  • Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
  • Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
  • Improved patient experience with compassionate care and consistent communication, leading to high satisfaction feedback.
  • Supported patient mobility and safety by providing proper assistance during exercises and transfers.
  • Enhanced therapeutic effectiveness with application of modalities such as heat, ice, and electrical stimulation under therapist guidance.
  • Enhanced patient recovery speed by assisting with therapeutic exercises and activities.
  • Increased clinic efficiency, preparing treatment areas and equipment before sessions and cleaning up afterwards.
  • Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Maintained cleanliness and sanitation of clinic or treatment environment.

Tanning Salon Clerk

Summertime Tan
03.2017 - 08.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Input data into spreadsheets and databases.
  • Assisted with onboarding of new employees.

Peer Support Specialist

Northerntier Counseling
03.2012 - 07.2015
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..

Education

Associates In Medical Office Practices - Medical

Elmira Business Institute
Elmira
02.1993

High School Diploma - Business

Troy High School
Troy, PA
06.1988

Timeline

Non-medical Transporter

Western Alliance
08.2024 - Current

Front Office Coordinator

Pivot/Athletico Physical Therapy
02.2023 - 07.2023

Physical Therapy Technician

Pivot/Athletico Physical Therapy
09.2018 - 02.2023

Tanning Salon Clerk

Summertime Tan
03.2017 - 08.2018

Peer Support Specialist

Northerntier Counseling
03.2012 - 07.2015

Associates In Medical Office Practices - Medical

Elmira Business Institute

High School Diploma - Business

Troy High School

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Kimberly Ballard