Kimberly Ballou
Columbus,GA
Summary
PROFESIONAL SUMMARY Compassionate and professional individual who strives for excellence. Trustworthy, highly valued employee, and excellent multi-tasking skills. Currently seeking employment as a medical receptionist. Experience with medical terminology, electronic medical records, multi-line telephones, insurance verification, and billing/coding. Motivated individual who thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrative
Rivertown Pediatrics
Columbus , GA
12.2022 - Current
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Organized and maintained filing systems, both paper and electronic.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Directed clients and guests to correct departments, rooms, and staff members.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Maintained accurate department and customer records.
- Worked with staff to include specium handling, labeling and collections
- Worked with referrals and prior authorizations for continuation of care for pateints
- Assisted with Triaging patients i.e temps , BP and o2 stats
OFFICE ADMINISTRATOR| MEDICAL RECEPTIONIST
OB-GYN
SANFORD, NC
02.2018 - 04.2021
- Finished my medical coding and billing certification and have 1.5 years experience in just medical billing
- Responsible for greeting patients, collecting co-pays and balances, arriving the patient, scheduling follow up appointments, and answering multi-line telephone
- Sending and receiving medical records electronically with eclinical works and manually through the fax machine
- Worked with team to insure all patients were taken care of properly, helped facilitate surgery dates, and all postpartum appointments where scheduled
- Worked with scheduling with multiple providers within the practice and the partnering hospital
Bartender/ Fort Benning Benning
09.2017 - 10.2018
- Club
- Established relationships with customers, answered phones and handled customer complaints, orders with armor and infantry related merchandise
- Oversaw employees during my shifts & assisted waiting tables/bartending
- Handled weekly events with Army Officials
- Managed inventory and notified manager as products needed ordering
- Handled events in and outside of The Benning Club.
Bartender/waitress
Longhorn Steakhouse
08.2015 - 01.2016
- Established relationships with customers, answered phones and handled customer complaints
- Oversaw employees during my shifts & assisted waiting tables/bartending when busy
- Handled weekly employee schedules and floor charts
- Managed inventory and notified manager as products needed ordering
- Worked in training new employees and worked as liaison with new policies and train
Shift manager/bartender/waitress
kilt
Watertown, NY
10.2013 - 07.2014
- Established relationships with customers, answered phones and handled customer complaints
- Oversaw employees during my shifts & assisted waiting tables/bartending weekly
- Handled weekly employee schedules and floor charts
- Managed inventory and notified manager as products needed ordering
Shift manager/bartender/waitress
café Intermezzo
Atlanta, GA
05.2012 - 08.2013
- Waited tables in my sections while managing and over overseeing others during my shifts
- Handled weekly floor charts & scheduling for employees pre-scheduled to work during my shift
- Established relationship with new customers and maintain relationships with repeat customers
WAITRESS/ THREE DOLLAR CAFÉ
McDONOUGH, GA
08.2012 - 04.2013
- Established relationships with customers, answered phones, seated customers and took to-go orders
- Waited tables in my sections and also assisited in others
- Helped with inventory once a month and restocked nightly
OFFICE ADMINISTRATOR
DUAL AUTOMOTIVE
MCDONOUGH, GA
08.2011 - 07.2012
- Answered phones and responded to incoming emails
- Handled scheduling of service appointment and over-saw servicing of vehicles in for repairs and scheduling of out-of-shop jobs
- Various Title Clerk duties such as titling, filling out and submitted of DMV forms for registration transfers and applications of sold vehicles
- Handled company payroll, inventory and daily bank withdrawals, deposits and other various accounting duties
- Worked with advertising agents to make banners, business cars, radio/newspaper service, etc
Education
Medical Coding/Billing - Medical Coding/billing
Weston Distance Learning
Fort Collins, CO01.2018
High School Diploma -
Faith Academy
Locust Grove, GA06.2011
Science, healthcare Medical
GORDON State college
Skills
- Skills & Abilities
- Over ten years of experience working in customer service and scheduling
- Courteous with Strong Service Mindset Administrative and Office Support
- Computer Proficiency Multi-line phone talent
- Online ChatMedical terminology knowledge
- Ability to schedule with multiple medical providers
- I have excellent computer skills and am proficient in Microsoft Office programs such as Word, Excel,and Powerpoint
- I am comfortable on the phone and am competent with email, medical billing and Coding and use of scheduling programs
- Office Supply Management
- Reception Management
- Scheduling Appointments
Certification
- Medical Coding/Billing License - 2018
Timeline
Office Administrative
Rivertown Pediatrics
12.2022 - Current
OFFICE ADMINISTRATOR| MEDICAL RECEPTIONIST
OB-GYN
02.2018 - 04.2021
Bartender/ Fort Benning Benning
09.2017 - 10.2018
Bartender/waitress
Longhorn Steakhouse
08.2015 - 01.2016
Shift manager/bartender/waitress
kilt
10.2013 - 07.2014
WAITRESS/ THREE DOLLAR CAFÉ
08.2012 - 04.2013
Shift manager/bartender/waitress
café Intermezzo
05.2012 - 08.2013
OFFICE ADMINISTRATOR
DUAL AUTOMOTIVE
08.2011 - 07.2012
Medical Coding/Billing - Medical Coding/billing
Weston Distance Learning
High School Diploma -
Faith Academy
Science, healthcare Medical
GORDON State college
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