Summary
Overview
Work History
Education
Skills
Certification
Experience
Enrollment
References
Timeline
Generic

KIMBERLY BARNES

Round Rock,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Department of Motor Vehicles Processing Team Assistant Manager

Innovative Funding Services/ Tresl
Austin, TX
05.2021 - 04.2024
  • As an Assistant Manager for the DMV Team, managed the day-to-day operations of the title and ttl quoting specialists
  • Maintained an up-to-date database of contact information for all team members.
  • Multi-tasking correspondence between, email, phone and text messaging
  • Maintain reporting and Key Performance Indicators for the title's specialist as well as tax, title and license quoting specialists
  • Monitor and address escalations with previous and current lien holders as well as customers.
  • Responsible for the coaching, training and development all team members on the DMV team.
  • Coordinated communication between internal departments within the organization.
  • Maintained filing systems of confidential documents.
  • Provided administrative support to the team including scheduling meetings and managing calendars.
  • Researched potential vendors for services needed by the team.
  • Assisted with onboarding new hires by providing training materials and orientation information.
  • Maintained compliance with requirements by diligently tracking and reporting on team activities.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Performed monthly and annual employee reviews
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Held weekly team strategy meetings
  • Stay current with all 50 states dmv laws and county requirements
  • Implemented new roles and responsibilities for all team members
  • Assist with title processing and collecting required documents
  • Established clear team goals aligned with company objectives, tracking progress regularly.

Title Specialist

Innovative Funding Services/ Tresl
Austin, TX
01.2019 - 05.2021
  • Ensured compliance with federal, state, and local laws pertaining to real estate transactions.
  • Quality check customers' file for correct the title documents and proper signatures in appropriate spaces.
  • Updating customer records to ensure the most up to date information is available for correct submission.
  • Submit title documents to main dmv or contracted tag agencies on the state and local level.
  • Working closely with financial institutions and local dmvs in a continuous effort for title perfection within the first 45days of submission.
  • Processing, finalizing and mailing out customer registration.
  • Interacting and communicating with team members across various lines of the business.
  • Conducted lien searches on vehicle titles to ensure all liens were cleared prior to funding.
  • Participated in regular meetings with management team members to discuss progress on projects.
  • Researched relevant laws, regulations, and policies to ensure accuracy of titles.
  • Performed due diligence to identify any potential issues with a given title.

Consumer Loan Specialist

Sun Loan Company and Tax Services
Round Rock, TX
07.2014 - 01.2019
  • Actively providing and ensuring superior customer service with an emphasis on customer retention by showing patience, courtesy and respect
  • Take full and accurate loan applications based on information provided into the App Pro Software
  • Analyze credit report to approve customer for the highest loan level applicable
  • Verify information given by individuals applying for a loan
  • Open and close loans with full terms and conditions explained including funding and repayment of loan
  • Maintain a high level of proficiency while in a fast-paced environment and able to multitask based on office needs
  • Retain all office and customer files in a secured location.
  • Monitored delinquent accounts and worked with customers to arrange repayment plans.
  • Developed strategies to increase customer satisfaction and loyalty through excellent customer service practices.
  • Processed loan payments, updated records, and provided customer service assistance as needed.
  • Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.

Customer Service Manager

Wal-Mart Inc.
Round Rock, TX
11.1996 - 01.2013
  • Supervises associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-ups, monitoring performance, teaching and supporting company policies, ensuring compliance, participating in the hiring and promotion of associates
  • Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold
  • Fulfills customer service requirements by greeting customers, approving monetary transactions
  • Providing support to associates for completing monetary transactions, assisting with cashier training.

Education

Technical or occupational certificate - Accounting/Bookkeeping

Austin Community College
Austin, TX, United States
04.2014

Skills

  • Title processing
  • DMV laws and county requirements
  • Customer service
  • Loan applications
  • Credit analysis
  • Cash handling
  • Office Equipment operation
  • Cashier training
  • Administrative and clerical tasks
  • Proficiency in Microsoft Office products
  • Proficiency in Google Office products
  • Typing speed: 80 words per minute

Certification

Certified Notary Public September 2021-September 2025

Experience

Administrative and clerical experience

Enrollment

Currently enrolled at Austin Community College for Real Estate Licensing Level 1 Certificate

References

  • Sean Whitfield, Innovative Funding Services/ Tresl, Title, 512-999-3354
  • Regina Matthews, Innovative Funding Services/ Tresl, Title, 512-808-6258, Rem78613@gmail.com
  • Belinda Sylvester Clark, Title, 512-844-0961, belindasylvester@yahoo.com
  • Visna Seang, Title, 907-782-6390, Vee_jasmine@yahoo.com

Timeline

Department of Motor Vehicles Processing Team Assistant Manager

Innovative Funding Services/ Tresl
05.2021 - 04.2024

Title Specialist

Innovative Funding Services/ Tresl
01.2019 - 05.2021

Consumer Loan Specialist

Sun Loan Company and Tax Services
07.2014 - 01.2019

Customer Service Manager

Wal-Mart Inc.
11.1996 - 01.2013

Technical or occupational certificate - Accounting/Bookkeeping

Austin Community College

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