Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Barrow

Macon,GA

Summary

Dynamic customer service professional with extensive experience at MCI Telecommunications, excelling in order processing and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at managing accounts and providing technical support, consistently delivering exceptional service and fostering strong customer relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative- Remote

S3 Resupply Llc
Columbia, TN
03.2024 - Current
  • Assisted customers with inquiries regarding product availability and order status.
  • Processed customer orders efficiently through company software systems.
  • Educated customers on product features and benefits to enhance user experience.
  • Maintained accurate records of customer interactions for follow-up purposes.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative/Technical Support Representative

MCI Telecommunications
Savanna, GA
06.2021 - 03.2024
  • Processed orders and managed customer accounts efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative-Hybrid

Telrite Corporation
Covington, GA
05.2018 - 06.2021
  • Assisted customers with inquiries and resolved issues in a timely manner.
  • Managed customer accounts and updated information in the company database.
  • Provided product knowledge to customers, enhancing their purchasing experience.
  • Handled escalated customer complaints while maintaining professionalism and empathy.
  • Answered customer inquiries and provided accurate information regarding products and services.

Senior Manager/Customer Service Representative

Hardees Resturamt
Forsyth, GA
01.2013 - 03.2018
  • Oversaw daily restaurant operations and ensured compliance with health regulations.
  • Trained and mentored staff to enhance service quality and teamwork.
  • Managed inventory levels and coordinated supply orders for efficient operations.
  • Developed staff schedules to optimize labor resources during peak hours.
  • Resolved customer complaints promptly to maintain a positive dining experience.

Education

Graduate Certificate - Medical Assistant

Miller Motte Technical College
Macon, GA
05-2019

High School Diploma -

Mary Persons High School
Forsyth, GA
01-2005

Associates - Network Technologist

Bryant & Stratton College
NY

Skills

  • Customer service
  • Order processing
  • Technical support
  • Product knowledge
  • Customer relationship management
  • Data entry
  • Billing procedures
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Time management
  • Attention to detail
  • Building rapport
  • Prioritization

Timeline

Customer Service Representative- Remote

S3 Resupply Llc
03.2024 - Current

Customer Service Representative/Technical Support Representative

MCI Telecommunications
06.2021 - 03.2024

Customer Service Representative-Hybrid

Telrite Corporation
05.2018 - 06.2021

Senior Manager/Customer Service Representative

Hardees Resturamt
01.2013 - 03.2018

Graduate Certificate - Medical Assistant

Miller Motte Technical College

High School Diploma -

Mary Persons High School

Associates - Network Technologist

Bryant & Stratton College

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