Kimberly Bartlett
Midwest City,OK
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
2
2
years of professional experience
Work History
Office Manager
Gerber Collision
Yukon, OK
08.2023 - 02.2025
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored inventory levels and placed orders when needed.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded and entered daily invoices with in-house accounting software.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized company events including holiday parties, team building activities .
Education
Some College (No Degree) -
University of Phoenix
Oklahoma City, OKSkills
- Accounts receivable
- Office organization
- Scheduling coordination
- Bookkeeping
- Inventory management
- Customer relationship management
- Team leadership
- Data entry
- Effective communication
- Problem resolution
- Conflict management
- Client follow-up
- Staff management
- Account reconciliation
- Workforce management
- Billing
- Clear oral/written communication
- Relationship building
- Documentation expertise
- Office management
- Customer relations
- Technical support
- Banking operations
- Scheduling
- Strategic planning
- Financial accounting
- Training and coaching
- Clerical support
- Regulatory compliance
- Staff training
- Team supervision
- Workflow optimization
- Employee supervision
- Staff hiring
- Workflow planning
- Policy implementation
- Organizational skills
- Performance improvement
- Credit and collections
- Scheduling and calendar management
- Employee training
References
References available upon request.
Timeline
Office Manager
Gerber Collision
08.2023 - 02.2025
Some College (No Degree) -
University of Phoenix
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