Kimberly Basham
Wasilla,AK
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. I'm highly efficient in customer scheduling, registration and greeting customers with compassion and respect.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Matanuska-Susitna Borough School District
12.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Assigned, explained and graded homework.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
- Operated computers or audio-visual aids to supplement presentations.
Hotel Front Desk/Clerk II/Receptionist
Sam's Town Hotel And Gambling Hall
09.2000 - 04.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
High School Diploma -
Tri Community Adult Education
Covina, CA06.1999
Skills
- Active Listening Skills
- Check in and Checkout Procedures
- Guest Accounts
- Collected Payments
- Organization and Efficiency
- Multi-Line Telephone Systems
- Time Management
- Customer Service
- Call Transfers
- Greet Guests
- Data Inputting
- Visitor Check-In
- Documentation
- Manage Files
Timeline
Substitute Teacher
Matanuska-Susitna Borough School District
12.2022 - Current
Hotel Front Desk/Clerk II/Receptionist
Sam's Town Hotel And Gambling Hall
09.2000 - 04.2019
High School Diploma -
Tri Community Adult Education
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