Kimberly Bataz
Summary
Dynamic manager with proven success at Wendy's Restaurant, excelling in team leadership and client support. Enhanced customer satisfaction through effective dispute resolution and innovative merchandising, driving sales growth. Skilled in time management and performance management, fostering a productive environment that maximized employee engagement and operational efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager
Wendy's Restaurant
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Greeter
River Church
05.2019 - 10.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
- Acted as first point of contact for visiting clients and customers.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
Ice Cream Server
La Michoacan Ice Cream Parlor
05.2022 - 08.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Food Runner
On The Hook
11.2021 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Assisted in training new food runners, improving team efficiency and service quality.
Host
On The Hook
11.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Waitress Trainee
On The Hook
11.2021 - 05.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Magnolia
Anaheim, CA05-2023
Skills
- Client support
- Team leadership
- Time management
- Decision-making
- Staff management
- Performance management
- Relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Wendy's Restaurant
09.2022 - Current
Ice Cream Server
La Michoacan Ice Cream Parlor
05.2022 - 08.2022
Food Runner
On The Hook
11.2021 - 05.2022
Host
On The Hook
11.2021 - 05.2022
Waitress Trainee
On The Hook
11.2021 - 05.2022
Greeter
River Church
05.2019 - 10.2023
Magnolia
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