Kimberly Bates
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating large projects, programs and improvements.
Overview
29
29
years of professional experience
Work History
Client Relationship Project Manager II
Liberty Mutual Group
10.2019 - Current
- Drive Value to support Corporate and Business objectives by being a Trusted Advisor.
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Provide detailed project status updates to stakeholders and executive management.
- Work to achieve both Corporate Real Estate goals as well as multiple Strategic Business Unit budgets and deadlines.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Gather, document, and model data to assess business trends on spend, occupancy levels and locations.
- Track internal results, measured successes and identified needs through KPIs.
- Leverage data analytics to refine and optimize strategy approaches.
Occupancy Logistics Manager
Liberty Mutual Group
06.2008 - 10.2019
- Created and managed project portfolio plans, timelines and budgets, including large, long-term phased work.
- Collaborated with leasing agents and brokers for market options according to business needs.
- Coordinated bid and qualifications processes to secure architects, professional consultants and contractors.
- Created AutoCAD and Revit test fits for Business.
- Negotiated and managed third-party vendor contracts.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategies to improve team productivity and efficiency.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Office Services Representative
Liberty Mutual Group
10.2000 - 06.2008
- Distributed incoming mail and postal delivery.
- Reviewed Claims files and records to obtain information to respond to customer and client requests.
- Maintain Fixed Asset inventories
- Assist with office relocations and renovations by updating floorplans, obtaining bids and coordinating with local vendors.
- Identify programming and space needs across multiple strategic business units.
- Manage furniture and equipment procurement orders.
- Align with Landlords and Property Management teams on facility and safety and security needs.
Lead Customer Service Specialist
Avon
01.1995 - 10.2000
- Completed data entry tasks of incoming orders.
- Maintained customer satisfaction by addressing customer complaints and mitigating as needed.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and [Type] needs.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ10.2000
High School Diploma -
Fairfield High School
Fairfield, OH05.1994
Skills
- Conflict Mediation & Resolution
- Project Management & Planning
- Problem Solving & Root Cause Analysis
- Vendor Sourcing & Resource Allocation
- Strategic Budget Planning
- Schedule Management
- Work Flow Planning
- Insight Strategy & Solution Planning
- Critical Decision-Making
- Relationship Building
Timeline
Client Relationship Project Manager II
Liberty Mutual Group
10.2019 - Current
Occupancy Logistics Manager
Liberty Mutual Group
06.2008 - 10.2019
Office Services Representative
Liberty Mutual Group
10.2000 - 06.2008
Lead Customer Service Specialist
Avon
01.1995 - 10.2000
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Fairfield High School
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