Kimberly Bates
Montgomery,AL
Summary
Experienced medical office receptionist with over 10 years of experience in working within clinical settings. Uses popular software for electronic medical records (EMR), billing, scheduling, and payroll software. Makes sure regulations, guidelines, and standards are followed. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Front Office Coordinator/Biller
Jackson Hospital & Clinic, Inc.
Montgomery, AL
07.2022 - Current
- Customer Service: Greets guests, observing front door/guest protocols, HIPAA Privacy and Security procedures, etc
- Oversees the reception area to insure effective telephone and mail communications
- Scanning documents in charts, sending and receiving faxes through Athena.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Maintained accurate records of all incoming and outgoing correspondence.
Operations Manager
K & J Tax Service
Montgomery, AL
10.2006 - Current
- Manages the accounting-related functions including general ledger, invoicing, accounts receivable, accounts payable, inventory, cash, banking activities, records, and reporting
- Filed electronically through approved software programs. Compiled data from clients to accurately complete tax forms.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns. Finalized and processed paperwork with local, state and federal government authorities.
- Entered data into accounting system to maintain accurate financial records. Prepared checks for payment of vendor invoices on a timely basis.
- Calculated and processed payroll for over 20 employees on a bi-weekly basis.
Call Center Supervisor
Convergent Outsourcing
Montgomery, AL
06.2017 - 06.2022
- Provided guidance, training, coaching and mentoring to call center team members.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Medical Claims Specialist
Internal Medicine
Montgomery, AL
01.2014 - 10.2016
- Determines covered insurance losses by studying provisions of a policy or certificate
- Answer patient billing questions and act as a resource for staff for billing questions
- Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement
- Work queries sent from the 3rd party billing company to resolve errors, entering charges for all providers, and working end of month reports to ensure accuracy.
- Provided feedback on coding errors and discrepancies found in submitted claims.
- Participated in weekly meetings to discuss progress on overdue items and action plans.
Education
Certificate in Medical Billing & Coding -
MedCerts
01.2024
Medical Claims Specialist -
10.2016
Bachelor of Science in Business Administration & Management -
Everest College
01.2012
Skills
- Strong Organizational Skills
- Client Invoicing
- Sterile Technique
- Medical Receptionist
- Insurance Verification
- Medical Billing
- Medical Scheduling
- HIPAA
- Data Entry
- Medical Terminology
- CRM Software
- Supervising Experience
- Front Office Management
- Call Routing
- Meeting Scheduling
- Customer Service Expertise
- File Organization
- Scheduling Appointments
Timeline
Front Office Coordinator/Biller
Jackson Hospital & Clinic, Inc.
07.2022 - Current
Call Center Supervisor
Convergent Outsourcing
06.2017 - 06.2022
Medical Claims Specialist
Internal Medicine
01.2014 - 10.2016
Operations Manager
K & J Tax Service
10.2006 - Current
Certificate in Medical Billing & Coding -
MedCerts
Medical Claims Specialist -
Bachelor of Science in Business Administration & Management -
Everest College
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