Kimberly Bates

• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Wrote reports, executive summaries and newsletters.
• Updated and maintained confidential databases and records.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated training and onboarding for incoming office staff.
• Handled confidential and sensitive information with discretion and tact.

• Supported planning and coordination of Special Education program and associated activities.
• Managed both digital and physical filing systems and retrieved documents as required.
• Assisted with planning and coordinating day-to-day and paraprofessional schedules and coverage during times of absence, ensuring continuous support for students.
• Facilitated communication between parents, teachers, and administrators, addressing concerns and providing information as needed.
• Supported teachers and staff with various administrative tasks, contributing to the smooth operation of the department.
• Provided administrative support to the Special Education Department, including scheduling meetings, managing calendars, and handling communications.
• Coordinated and maintained records for Individualized Education Programs (IEPs), ensuring compliance with federal and state regulations.
• Managed confidential student records, demonstrating a high level of discretion and adherence to
  privacy policies.

• Acted as the primary point of coordination and owner of the relocation process for international relocating employees and permanent international relocations.
• Demonstrated a strong commitment to maintaining high levels of customer service while overseeing the delivery of a comprehensive range of assignment management services.
• Coordinated and executed various services, including policy counseling, destination services, household goods shipping, intercultural services, expatriate compensation-related services, foreign language services, expense management, visa/immigration services, ongoing assignment support, and repatriation.
• Served as the single point of coordination for all supply chain partners and advocated for relocating employees. Successfully selected and managed preferred global partners for each relocating employee, ensuring clear and concise communication for quality service delivery.
• Collaborated with internal support functions to ensure a seamless and successful relocation experience for employees.
• Provided regular status updates to relocating employees, keeping clients informed about any issues and offering effective solutions as challenges arose.
• Completed client projects and reports as requested.
• Demonstrated expertise in the ongoing administration of expatriate compensation elements and maintained compensation update requirements as scheduled.
• Led and participated in client briefings to provide updates, action items, and address concerns for relocating employees.

Acted as the principal contact for the client; managed, advised, and oversaw the full relocation and/or assignment cycle. Took ownership of managing the client’s requirements and ensured that the appropriate third party service provisions are in line with the agreements in place while working with internal BGRS departments to facilitate services. Additionally, sought opportunities to broaden the relationship with the customer by offering additional company services, where it was considered fitting.

Provided cost analysis to client for corporate relocations/assignments.

Lead briefings and orientations with each employee to cover authorized services and policies to be provided, including compensation details where applicable.

Performed the role of a subject matter expert of BGRS’ and client's portfolio of services and product offering including relocation-related requirements, housing preferences, household goods movement,destination & settling-in services, immigration requirements, language training needs, travel arrangements, expense management etc. as appropriate.

Lead and participated and client briefing to provide updates, action items, and/or concerns for relocating employees.