Kimberly Baum
Technology Sales Professional
Charleston,SC
Summary
Dynamic sales leader with a proven track record, excelling in strategic sales planning and client relationship management. Recognized for over-achieving quota while fostering teamwork and collaboration. Adept at negotiating contracts and enhancing client satisfaction through innovative solutions and effective communication.
Overview
11
11
years of professional experience
Work History
Sabbatical to Care for Family Member
Self-employed
Remote, SC
03.2024 - 06.2025
Principal, Software Client Leader - Healthcare
IBM
01.2023 - 03.2024
- Responsible for the overall sales strategy from opportunity identification to strategic execution of IBM's diverse software portfolio for three enterprise healthcare clients.
- Collaborated with multi-disciplined solution teams to gather client requirements, translating them into complete software solutions that deliver business value to clients.
- Managed client relationships by coordinating project deliverables, ensuring alignment between client expectations and software capabilities.
- Negotiated contracts, securing competitive pricing for clients while maintaining profitability.
- Demonstrated adaptability when working under pressure by juggling multiple clients simultaneously and delivering on deadlines.
- Established a reputation for excellence by consistently meeting or exceeding individual targets and contributing towards the overall success of the IBM software sales efforts.
- Quota Achievement: 168%
Sales Manager
IBM
01.2018 - 12.2022
- Led a team of sales professionals, providing mentorship and support to enhance performance and foster a collaborative work environment.
- Analyzed sales data with team to identify opportunities for improvement and implemented targeted action plans accordingly for each software pillar.
- Developed and executed sales strategies that drove revenue growth across multiple product lines, consistently exceeding quarterly targets.
- Collaborated with marketing to create targeted campaigns, increasing awareness of new product offerings and features.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Presented quarterly business reviews to stakeholders, highlighting achievements and outlining strategic initiatives for future growth opportunities.
- Utilized CRM software to track sales activities, manage customer relationships, and generate detailed reports for executive review.
- Attended IT industry events, user groups and conventions to expand sales opportunities.
- Created a high-performing, collaborative and motivating team environment as an effective listener and communicator that excelled in the ability to train, mentor, and coach individuals at various stages of development and skill level.
- Quota Achievement: 2018-220%, 2019-170%, 2020- 154%, 2021-151% and 2022-102%
Business Unit Executive
IBM
01.2017 - 12.2018
- Managed the IBM Cloud Sales team for North America to exceed revenue objectives for the brand.
- Collaborated with senior leadership to develop long-term strategic plans, ensuring alignment with overall company goals and objectives.
- Developed and executed strategic business plans to achieve sales targets, enhance customer satisfaction, and drive market share growth in Cloud.
- Improved internal communication channels, fostering a collaborative work environment that encouraged idea sharing and problem-solving.
- Managed forecasting processes, ensuring alignment with corporate financial goals and optimal resource allocation.
- Implemented innovative program to increase revenue for the brand.
Sales Manager - Transportation, Insurance, Finance
IBM
01.2014 - 12.2016
- Empowered the software team of 12 to meet/ exceed software revenue objectives.
- Enhanced performance and sales productivity by optimizing territories and account planning.
- Developed and implemented strategic sales plays to achieve revenue targets, leveraging data analytics tools to identify market trends and customer needs.
- Led cross-functional technical teams to enhance customer engagement strategies, resulting in improved client retention and satisfaction scores.
- Analyzed sales performance metrics regularly to refine sales approaches, ensuring alignment with technical team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based challenge incentives.
- Consistently met or exceeded sales targets through diligent effort and persistence in closing deals.
- Quota Achievement: 2014-98%, 2015-105%, 2016-248%.
Education
Bachelor of Science - Business
Robert Morris University
Coraopolis, PA 05.2001 -
Skills
Team leadership
Teamwork and collaboration
Executive Communication
Negotiation
Sales expertise
Verbal and written communication
Client support
Microsoft office
Strategic sales planning
Client relationship management
Sales reporting and forecasting
Creative problem-solving
Strategic sales planning
Client relationship management
Sales reporting and forecasting
Creative problem-solving
Timeline
Sabbatical to Care for Family Member
Self-employed
03.2024 - 06.2025
Principal, Software Client Leader - Healthcare
IBM
01.2023 - 03.2024
Sales Manager
IBM
01.2018 - 12.2022
Business Unit Executive
IBM
01.2017 - 12.2018
Sales Manager - Transportation, Insurance, Finance
IBM
01.2014 - 12.2016
Bachelor of Science - Business
Robert Morris University
05.2001 -