Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Kimberly Baumgardner

Damascus,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
01.2009 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Office Manager

Food City
08.1998 - 01.2009
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Na -

Charles Stewart Mott Community College
Flint, MI

Diploma -

Swartz Creek High School
Swartz Creek, MI
05.1980

Skills

  • Customer Relations
  • Team Development
  • Multi-Line Phone Systems
  • Computer Skills
  • Relationship Building
  • Complaint Handling
  • Work Prioritization
  • Dispute Resolution
  • Account Management
  • Billing Adjustments and Refunds

Timeline

Customer Service Representative

Teleperformance USA
01.2009 - 01.2024

Office Manager

Food City
08.1998 - 01.2009

Na -

Charles Stewart Mott Community College

Diploma -

Swartz Creek High School

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Kimberly Baumgardner