Kimberly Baumgarten

• Performed other duties as assigned by management.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Resolved customer complaints professionally in accordance with company policy.
• Balanced daily transactions on a computerized point-of-sale system.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Answered customer inquiries regarding store policies and procedures.
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit, at POS.
• Followed company security procedures for handling large sums of money.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Issued receipts, refunds, credits or change due to customers.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks
• Accepted cash and credit card payments, issued receipts and provided change.
• Learned roles of other departments to provide coverage and keep store operational.
• Helped customers find specific products, answered questions, and offered product advice.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Worked closely with front-end staff to assist customers.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Collected payments and provided accurate change.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Used suggestive selling techniques to promote add-on sales.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Processed sales transactions to prevent long customer wait times.
• Discounted purchases by scanning and redeeming coupons.
• Answered customer questions and provided store information.
• Welcomed customers, offering assistance to help find store items.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Answered phone calls to assist customers with questions and orders.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Built and maintained productive relationships with employees.
• Offered customers carry-out service at completion of transaction.
• Removed outdated products from shelves in accordance with company policy.
• Replenished items to maintain stock availability.

Processed insurance claims for home, auto, medical, and specialty vehicles with high efficiency.

Entered critical accident and loss data into systems, ensuring accuracy.

Facilitated resolution of claims disputes through effective communication with policyholders and attorneys.

Coordinated repairs with vendors to expedite claims processing and reduce turnaround time.

Scheduled vehicle and property repairs promptly with external service providers.

Monitored claims processes proactively to identify potential fraud risks.

Utilized eight computer programs to enhance task management efficiency.

Processed reimbursement forms accurately within established timelines.

• Maintained patient confidentiality in strict compliance with HIPAA regulations.
• Assisted healthcare team in comprehensive patient care, including dressing and transferring patients.
• Monitored physical and mental changes in patients, reporting significant findings to medical staff.
• Documented daily activities and notable changes in patient conditions within medical records.
• Provided companionship and emotional support to patients and families during difficult times.
• Implemented fall prevention techniques to enhance patient safety during mobility tasks.
• Collaborated with family members to ensure a respectful visiting environment for patients.
• Administered medications while educating patients on proper at-home administration techniques.