Kimberly Bazile

• Greet and welcome guests with a friendly and professional demeanor upon arrival and departure.
• Perform check-in and check-out procedures efficiently, ensuring all guest information is accurate.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provide personalized recommendations for local attractions, dining, and entertainment based on guest preferences.

To coordinate the activities of the staff to deliver quality products and services to customers at Sylvan Park. Ensure customer satisfaction with all aspects of the restaurant and dining experience. Handles customer complaints, resolving issues in a diplomatic and courteous manner.

• Address customer needs, comments, and complaints.
• Adhere to and enforce employee compliance with health, safety, and sanitation standards.
• Ensure all employees are working within outlined operating standard.

Operations Directors at Chick-Fil-A are responsible for the day-to-day management of team performance, customer needs, the development and implementation of systems, and focused attention on improved and sustained restaurant performance.

• Executes proper security and cash handling and control procedures, and holds cashiers accountable for adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness.
• Perform any of the tasks above as needed throughout the shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect, while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all company policies and procedures.