KIMBERLY BAZILE
Antioch
Summary
My role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals. Customer service mindset, outstanding communication skills, conflict-resolution skills, a creative problem-solving ability, and a high level of empathy.
Overview
5
5
years of professional experience
Work History
Manager in Training
Margaritaville Hotel Nashville
06.2024 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Key Holder
Another Broken Egg Cafe
01.2024 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Operation Agent
PrimeFlight Aviation
06.2023 - 01.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Key Manager
Chick-fil-A
09.2020 - 06.2023
- My role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals
- Ensures customer satisfaction with all aspects of the restaurant and dining experience
- Handles customer complaints, resolving issues in a diplomatic and courteous manner
- Operations Directors at Chick-fil-A are responsible for the day to day management of team member performance and customer needs, the development and implementation of systems, and focused attention on improved and sustained restaurant performance
- Ensure all employees are working within outlined operating standards
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
Education
HIGH SCHOOL DIPLOMA -
Mount Juliet Highschool
Mount Juliet, TN05-2014
Skills
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Bilingual Customer Support
- Time Management
- Interpersonal Skills
Hobbies and Interests
- TRAVELING
- COOKING
- ARTS & ENTERTAINMENT
Timeline
Manager in Training
Margaritaville Hotel Nashville
06.2024 - Current
Key Holder
Another Broken Egg Cafe
01.2024 - 06.2024
Operation Agent
PrimeFlight Aviation
06.2023 - 01.2024
Key Manager
Chick-fil-A
09.2020 - 06.2023
HIGH SCHOOL DIPLOMA -
Mount Juliet Highschool
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