Accountable for leadership and development of 15-person team, including performance reviews and training.
Oversaw team responsible for partnering with Delivery to review GP analysis and overall financial health of the project.
Responsible for Accounts Receivable and unbilled management of $18M.
Responsible for Contract review and project setup to align with internal and client requirements.
Lead training of Delivery Operations Team through new technology; including dashboard financial reporting, Time Entry, PO Tracking, and other activated modules within ERP as deployed
Collaborate with Front Office partners on Contract Review to ensure we can deliver contractual obligations; reporting and invoicing
Attend Experience Owner meetings as the Subject Matter Expert to request enhancements to our Enterprise Reporting Tool
Financial Analyst
Actalent Services
09.2017 - 03.2019
Responsible for ensuring compliance with contract deliverables, escalation of issues, and act as a support liaison for field offices, program offices, Front Office, Operations Support Group and accounting personnel related to projects/programs to ensure accurate data management
Responsible for managing the Project Operations Associate group and all associated Accounts Receivable and system configuration efforts, providing support to the Delivery and Financial Operations and ensuring that our customers (internal and external) receive excellent customer service
Develop and implement new processes for effective and efficient team operations
Expert in PeopleSoft Projects and Contracts
Provide leadership and development of direct reports
Project Analyst
Actalent Services
08.2016 - 09.2017
Facilitate weekly project health calls with key stakeholders and solicit feedback on the calls for specific needs based on the Client, Field Support Group, Delivery Managers, etc
Support external and internal clients with financial/ad hoc reporting
Train and develop new hires and current team members from a peer-to-peer perspective, including providing feedback
Train current Business Operations Associates on the PCCA system
Implemented time and expense audit to provide more efficient payroll process
Created and implemented task list and processes for financial analyst position
Business Operations Associate
AEROTEK
09.2013 - 08.2016
Management of six million dollars of accounts receivables
Provide customer service to clients and internal customers
Complete manual and system generated invoices accurately and timely to customers
Responsible for data analysis on customer accounts to verify processes are efficient and effective
Audit accounts to verify all accounts are in compliance
Provide exceptional customer service to meet my clients’ needs
Develop new and improved processes for account maintenance
Clinical Supervisor/Coordinator
BALTIMORE ORTHODONTIC GROUP
08.2005 - 09.2013
Invisalign team supervisor, oversee all Invisalign case submissions and team members performing Invisalign duties
Inter Office Laboratory Supervisor
Fabricate retainers
Schedule all insertions of retainers
Organize prescriptions and all laboratory files
Responsible for patient consultations and implementing incentive programs
Perform all clinical tasks, including bonding of all orthodontic appliances and braces
Provide superior customer service to patients and families regarding treatment
DENTAL ASSISTING NATIONAL BOARD - Dental Assisting Expanded Functions with a specialty in Orthodontics Course. Completion of Dental Assisting and Orthodontics National Board Examination.
State of Maryland Dental School
01.2002
HIGH SCHOOL DIPLOMA - National Honor Society, AP College preparatory classes.
DENTAL ASSISTING NATIONAL BOARD - Dental Assisting Expanded Functions with a specialty in Orthodontics Course. Completion of Dental Assisting and Orthodontics National Board Examination.
State of Maryland Dental School
HIGH SCHOOL DIPLOMA - National Honor Society, AP College preparatory classes.