Kimberly Beck
Salem,NH
Summary
Accomplished Nonprofit Director with a proven track record of driving organizational growth and impact as part of the leadership team. Led the expansion from 2 to 5 branches across Southern New Hampshire, leveraging data collection and evaluation strategies to inform decision-making and optimize program effectiveness. Highly communicative and skilled at building strong, lasting partnerships with internal and external stakeholders. Regularly provide executive summaries to the Board of Directors, translating complex data into actionable insights that align with organizational goals and drive mission success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
St. Mary’s Bank
06.2021 - Current
- Manage retail credit union branch of nine employees representing a portfolio of $130 million with approximately 5800 transactions monthly.
- Responsible for staff development, performance management, work flow, operational improvements while exceeding loan, core deposit and member survey goals
- Exemplary sales and business partnership development supporting two branches: small operation with sales increase of 148% in deposits and a large branch serving a diverse urban population exceeding sales and customer satisfaction metrics.
- Successfully identifies opportunities particularly with business partnerships by deepening relationship and uncovering business needs.
- Participates in monthly operational improvement strategies and represents Retail in bank-wide committees to ensure overall performance across the credit union
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- led the bank in cross-selling efforts by coaching staff to maximize revenues from existing clients.
Assistant Store Manager
TD Bank
10.2018 - 05.2021
- Manage branch of 12 employees in a fast pace customer service environment
- Provide outstanding customer service while also meeting all federal and banking regulations
- Respond to daily customer survey results by motivating employees to engage with customers at the highest service level and mitigate negative interactions
- Paced 112% over goal for team survey results by analyzing data and verbatim responses
- Designated Small Business Champion for the branch
- Received excellent operational scores each quarter for store Quality Assurance and fiscal effectiveness
- Received recognition as one of the top 3 Assistant Store Managers based on individual and team performance in a market consisting of 154 stores
- Hired outstanding teller candidates filling much needed PT, FT and supervisory positions and provided ongoing training and coaching
- Developed strong relationships with partners including merchant, wealth, commercial, payroll and mortgage services
- Supported several small businesses through the PPP loan application process and served as an initial screener for applicants
Director of Operations
YMCA of the North Shore
11.2017 - 08.2018
- Create and manage budget for each program area including sales, procurement and expenses
- Additional areas of responsibility include risk management, outreach, data management, scholarship approval and renewal for qualified members
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
Director of Operations
Greater Boston YMCA
11.2016 - 01.2017
- Responsible for the overall operations of a $7.5 million branch that includes Membership, Aquatics, Teen programming, Youth and Sports programs, and Wellness
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Association Membership Services Director
The Granite YMCA
11.2008 - 01.2015
- Directed all aspects of sales and service for welcome centers at five YMCA locations with the primary goal of recruiting new members and retaining existing members
- Increased membership sales revenue to $4.5 million and provided service to more than 20,000 members in five locations
- Improved customer service satisfaction survey scores by implementing training programs based on individual/department needs
- Member of the Executive Leadership Team responsible for the execution of the strategic plan
- Developed and adhered to membership budgets for five branches
- Led cross-functional teams integrating operations, marketing, program, budget and human resources
- Wrote Standard Operating Procedures for all membership services programs, procedures and policies and developed systems to ensure consistency, clarity, cost efficiency, and high quality
- Member of the Association Membership Cabinet; oversee Standard Operating Procedures for each branch and determine strategies for membership growth, retention and operational effectiveness
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
Master of Arts - Religion
Harvard Extension School
Cambridge, MA05.2026
Bachelor of Science - Organizational Leadership
Granite State College
Manchester, NH05-2026
Skills
- Communication, education and continuous learning
- Entrepreneurial spirit
- Positive force for relationship growth and development with internal and external stakeholders
- Highly collaborative with cross-functional emphasis
- Business development expertise
- Strategic Planning
- Change management
- Presentation and Promotional Expertise
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Increased monthly revenue [number]% through implementation of strategic initiatives.
Awardsandaffiliations
- 2023 St Mary’s Bank Peer to Peer Award
- 2022 Certificate in World Religion, Harvard Extension School
- 2013 Association of YMCA Professionals Chapter Service Award
- 2010 Recipient of the Granite Y Impact Award
- Boston By Foot Docent
- Queen City Rotary Member
- Women of Woburn
- Beacon Hill Women’s Forum
Computer Experience
- CRM: Salesforce, Symitar, industry-specific
- Microsoft Office Suite
- Teams
- UKG
- Zoom
Certification
NMLS
- CPR/AED Certification
Timeline
Branch Manager
St. Mary’s Bank
06.2021 - Current
Assistant Store Manager
TD Bank
10.2018 - 05.2021
Director of Operations
YMCA of the North Shore
11.2017 - 08.2018
Director of Operations
Greater Boston YMCA
11.2016 - 01.2017
Association Membership Services Director
The Granite YMCA
11.2008 - 01.2015
NMLS
- CPR/AED Certification
Master of Arts - Religion
Harvard Extension School
Bachelor of Science - Organizational Leadership
Granite State College
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