Kimberly Becker
Oklahoma City,Oklahoma
Summary
Hardworking Restaurant Manager with 3 years overseeing high-traffic establishment. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized StoreManager with 3 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Heavenly Donuts
Oklahoma City, OK
10.2019 - 05.2023
- I open the store and set up the bake daily; review calls for orders
- Manage the register
- Check freezer and fridge temps and log these
- Schedule any maintenance calls
- Manage inventory and turn in required product lists for supply orders
- Manage monthly sales tax reports and filings
- Review applications for potential employees and conduct initial interviews
- Manage the credit card reports and maintain files
- Maintain our security reports.
Quality Specialist
AECOM
Oklahoma City, OK
01.2007 - 11.2018
- Compiled reports and records
- Developed correspondence and assisted office manager
- Planned andorganized work under minimal supervision of manager
- Earned a reputation as a valuable andcooperativecoworker by: being fair, honest, and willing to help others when needed effectively resolving conflicts atappropriate times and assisting new managers and other staff to become familiar with policy and operations
- Developed solutions as part of quality management team
- Demonstrated ability to apply sound knowledge to diverse applications
- Demonstrated effective and consistent technical support
- Designed and implementedreceiving, recording and storage of government assets for repair
- Designed key components for procedureused for shipping government assets upon completion of repair
- Ability to assess organizational needs and implement administrative procedures
- Detail-minded with a good eye for balance and organization
- Closely coordinated with all departments requiredchanges in evolving standard of work and procedures, auditing current work instructions to determine thatpersonnel are adhering to procedures and researching transaction histories in order to correct inventory errorsand troubleshoot customers SAP program changes
- Training personnel and management in new or revised work instruction.to ensure smooth operation
- Able to train experienced people and develophighly effective teams
- A high degree of expertise n packaging for domestic and international shipping both government and best commercial practice standards
- Hardworking, goal oriented, perfectionist, and ateam player
- Multiple years experience including troubleshooting with customer to determine issues and errors.
Teller/ Assistant Manager
QC Financial
Oklahoma City, OK
07.2004 - 10.2006
- Utilizing customer service skills, assisting customers in completing paperwork for payday loans, western union pay and moneygram
- Opening the safe and counting and checking out the teller drawers
- Background checks and collection calls
- Processing loans and receiving payments
- Payment pickup for local financial institutions, filing and scheduling, answering phones
- Shopping for supplies for the store
- Conducting weekly and monthly audits
- Assisting corporate and state auditors
- Housekeeping.
Customer Service Representative
Convergys
Moore, Oklahoma
05.1998 - 05.2004
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
School. Diploma - Business
Moore High School
300 N Eastern Ave. Moore OK 7316005.1984
Bachelor of Science - Sociology, Business
Oklahoma City Community College
Skills
- Certified by my company and customer company to handle government contracted assets receipt
- OralCommunication and shipment domestic and internationally Leadership Problem Solving Quality andProductivity Improvement Planning Problem Resolution Presentations Policy and ProceduresDevelopment Process Improvement Goal Setting/Accomplishment Quality Control ContinuousImprovement Training and Development Troubleshooting Coaching & Mentoring Teamwork ResearchMethods Record Keeping Safety Conscious Staff Training and Development Safety Conscious Quality and Productivity Improvement Expediting Solutions Process Improvement Quality Control Hold State Certification as a Restaurant Manager Passed 97% National /State Health Code Exam
- Restaurant Operations Management
- Customer Service Best Practices
- Delegating Assignments and Tasks
- Money Handling
- Fire Safety Regulations
- Service Delivery Management
- Documentation and Recordkeeping
- Inventory Management
- Quality Assurance
- Investigating Complaints
- Supply Ordering and Management
- Stable Work History
- Supervisory Skills
- Organization and Prioritization
- Materials Inspection
- Regulatory Compliance
- Detail Oriented
- Correction Action Planning
- Verbal and Written Communication
- Safety Compliance
- Quality SOPs Development
- Adaptability and Flexibility
- Attentive and Observant
- Solution Development and Optimization
- Audit Assistance
- Consistent Procedure and Protocol Use
- Specification Conformance
- Staff Training
- Excellent Communication Skills
- Risk Management Evaluation
- Certified by my company and customer company to handle government contracted assets receipt
- MS Office Proficient
- Currency and Coin Counter
- Signature Verification
- Discrepancy Resolution
- Honest and Ethical
- Process Monitoring
- Task Prioritization
- Quality Control
- Cashier's Checks
- Call Documentation
- De-escalation Techniques
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Technical Support
- Professional Telephone Voice
- Interpersonal Skills
- Quality Assurance Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Restaurant Manager
Heavenly Donuts
10.2019 - 05.2023
Quality Specialist
AECOM
01.2007 - 11.2018
Teller/ Assistant Manager
QC Financial
07.2004 - 10.2006
Customer Service Representative
Convergys
05.1998 - 05.2004
School. Diploma - Business
Moore High School
Bachelor of Science - Sociology, Business
Oklahoma City Community College
Similar Profiles
Kaili TurcotteKaili Turcotte
Server/barista at Heavenly DonutsServer/barista at Heavenly Donuts
Dante GentileDante Gentile
Barista at Heavenly DonutsBarista at Heavenly Donuts
Dominic LawrikDominic Lawrik
Shift Leader at Heavenly HoagieShift Leader at Heavenly Hoagie
Tyler BullionTyler Bullion
Warehouse Assistant Supervisor at Floor & DecorWarehouse Assistant Supervisor at Floor & Decor
Faith AllissFaith Alliss
Project Manager at Revenue Management ServicesProject Manager at Revenue Management Services