Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Kimberly Becker

Kimberly Becker

Mesa,AZ

Summary

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.

Overview

13
13
years of professional experience

Work History

Medical Records Coordinator | ROI & HIM

One Medical
06.2021 - Current
  • Kept accurate log of requests for medical information and records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Identified new methods to optimize medical records management.
  • Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
  • Trained new staff members on proper procedures for managing, organizing, and storing medical records.
  • Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed.
  • Improved patient care by accurately maintaining and updating medical records in a timely manner.
  • Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
  • Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
  • Reduced errors in medical records by implementing standardized processes for data entry and verification.
  • Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
  • Uploaded records to patient's individual vault.
  • Contributed to a positive work environment as an active team member within the Medical Records Department.
  • Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
  • Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
  • Assisted with the transition from paper-based to electronic health records systems, ensuring seamless integration.
  • Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.

Referral Coordinator | Operations Assistant

One Medical
05.2019 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.

Phlebotomist

Iora Health
11.2017 - 05.2019
  • Packaged and shipped specimens to central lab daily.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Conducted venipuncture and other CT procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Monitored patients for reactions and verified sample quality.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Reviewed patient records for accuracy and completeness.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Household Manager

A Caring Nanny
05.2013 - 08.2016
  • Managed financial operations for household of five members.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
  • Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
  • Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
  • Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
  • Planned youth activities to foster intellectual and emotional development.
  • Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
  • Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
  • Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
  • Assisted in the planning and execution of social gatherings, contributing to memorable occasions for both hosts and guests.
  • Cultivated a safe environment by implementing security measures and protocols specific to the needs of the family.

Medical Scribe

Banner Gateway Medical Center
10.2011 - 09.2013
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
  • Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
  • Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.

Education

Bachelor of Science - Health Care Administration

Grand Canyon University
Phoenix, AZ
05-2016

Skills

  • ICD-10 Proficiency
  • Release of Information
  • HIPAA Compliance
  • EHR expertise
  • Patient confidentiality
  • Clinical Documentation
  • Patient Scheduling
  • Insurance Verification
  • Medical Terminology
  • Medical Office Procedures
  • Appointment Scheduling
  • Schedule Management
  • Document Scanning
  • Records Organization
  • Health Information Systems
  • EHR proficiency
  • Record releases
  • Customer Service
  • Written and verbal communication
  • Data Entry
  • Insurance Eligibility

Languages

Spanish
Native or Bilingual

Timeline

Medical Records Coordinator | ROI & HIM

One Medical
06.2021 - Current

Referral Coordinator | Operations Assistant

One Medical
05.2019 - Current

Phlebotomist

Iora Health
11.2017 - 05.2019

Household Manager

A Caring Nanny
05.2013 - 08.2016

Medical Scribe

Banner Gateway Medical Center
10.2011 - 09.2013

Bachelor of Science - Health Care Administration

Grand Canyon University

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Kimberly Becker