Kimberly Beebe-Davis
Summary
Dynamic Regional Administrator at Lewis County Community Health Services with a proven track record in performance management and team leadership. Expert in regulatory compliance and customer relationship management, successfully resolving conflicts and enhancing employee engagement. Recognized for optimizing operations and implementing effective policies, driving significant improvements in team productivity and client satisfaction.
Overview
34
34
years of professional experience
Work History
Regional Administrator
Lewis County Community Health Services
01.2024 - 03.2025
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Office Manager
Mary's Corner Medical Clinic Inc. P.S.
06.2003 - 12.2023
- Created and implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Managed 16 employees with various personalities and from different cultures for large 4-physician practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 16 employees.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Negotiated and executed contracts on behalf of department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
Office Manager
Mt St Helens Medical Clinic
01.2001 - 05.2003
- Managed 12 employees with various personalities and from different cultures for large 4-physician practice.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 12 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created and implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Negotiated and executed contracts on behalf of department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
Refund Specialist/ Collection's Specialist
UC Davis School of Medicine
01.1991 - 06.1999
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reconciled accounts receivable to general ledger.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Encina High School
Sacramento, CA06-1984
Skills
- Shift scheduling
- Performance evaluations
- Regulatory compliance
- Business administration
- Time management
- Customer relationship management (CRM)
- Team leadership
- Staff management
- Recruiting and interviewing
- Microsoft word/ Excell
- Medical Terminology
- Medical/Rural Health Billing
- Disciplinary techniques
- Clear communication
- Expense tracking
- Operations management
- Verbal and written communication
- Coaching and mentoring
- Safety procedures
- Customer service
- Schedule preparation
- Performance management
- Decision-making
- Documentation and reporting
- Policy implementation
- Goal setting
- Expectation setting
- Complex Problem-solving
- Inventory management
Timeline
Regional Administrator
Lewis County Community Health Services
01.2024 - 03.2025
Office Manager
Mary's Corner Medical Clinic Inc. P.S.
06.2003 - 12.2023
Office Manager
Mt St Helens Medical Clinic
01.2001 - 05.2003
Refund Specialist/ Collection's Specialist
UC Davis School of Medicine
01.1991 - 06.1999
High School Diploma -
Encina High School
Similar Profiles
Coleman RogersColeman Rogers
Community Outreach Worker Senior Homeless Housing at Lewis County Public Health And Social ServicesCommunity Outreach Worker Senior Homeless Housing at Lewis County Public Health And Social Services
Britany SageBritany Sage
Certified Nursing Assistant at Lewis County Health SystemCertified Nursing Assistant at Lewis County Health System
KELLI ENSMANKELLI ENSMAN
Mental Health Clinic Supervisor at San Bernardino County Behavioral Health, Mariposa Community Counseling, Substance Use Disorder and Recovery ServicesMental Health Clinic Supervisor at San Bernardino County Behavioral Health, Mariposa Community Counseling, Substance Use Disorder and Recovery Services
Sheila CleaporSheila Cleapor
Regional Administrator at Rush EnterprisesRegional Administrator at Rush Enterprises
Mirza Nofil AhmadMirza Nofil Ahmad
Regional Administrator at MKA UKRegional Administrator at MKA UK