Kimberly Bell
Castle Rock,CO
Summary
Results-driven Human Resources professional offering 17+ years in achieving positive human resources results for Hospitality companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
AREA DIRECTOR of Human Resources
Marriott Vacations Worldwide
Denver, CO
12.2019 - Current
- Provided Associate Relations support for six MVW resorts, 4 Hyatt Residence Clubs and 3 Sheraton Vacation Ownership resorts in AZ, CO and UT
- Developed a 6 month on-boarding experience for new hires, adopted throughout the Western Region 15% reduction quick quits as a result
- Created a “Stay Interview” presentation for managers in North America and Hawaii, greatest impact on retention of employees by at least 10% projected
- Advised and implemented performance development plans for senior leaders
- Communicated and assisted with coordination of Associate Appreciation Week and the implementation of the Annual Engagement Survey for sites
- Colorado Labor law updates including rollout of Colorado Sick Leave as well as the CO Equal Pay for Equal Work, review and compliance of county, state and city public health orders
- Created and facilitated training for West Region managers (HR Skills) to educate managers on FMLA, ADA and other State Compliance statutes
- Facilitated annual compliance audits 12 sites, including brands such as Hyatt Vacation Ownership and Vistana
- Wage increase review and implementation for 13 sites in 3 states. In 2021 all sites were in the top 10% of wages and total compensation for region
REGIONAL WORK ENVIRONMENT MANAGER
Marriott Vacations Worldwide
Denver , CO
12.2012 - 12.2019
- Provided Associate Relations support for six MVW Resorts with over 800 associates in three States, CO, CA & UT
- Created a training program, currently used as best practice in West Region to satisfy Cal-OSHA Heat Safety, resulting in a reduction of potential fine by $20K
- Created and implemented retention strategy which reduced turnover by 8%
- Advised and approved all disciplinary action
- Conducted investigations and created actions for HR Hotline calls for resorts in Western Region. Reduction in investigations by 35% as a result of management mentorship and training
- Communicated and assisted with coordination of Associate Appreciation Week and implementation of Annual Employee Engagement Survey for sites
- Programs created for associate engagement and facilitated by site managers saw an increase in associate engagement by 8 points over all, above “Best in Class”
- Created formalized process for LSOP review and New hire process for HR Coordinators
- Created and Facilitated training for HR Coordinators and Corporate HR Services on
- California Labor Law updates
- Created and facilitated training for West Region managers
- Facilitated annual compliance audits at 14 sites, including brands such as Hyatt
- Vacation Ownership and Vistana Vacation Ownership
- Created CA specific compliance packet for new hires and terms utilized at all MVW
- Legacy sites in CA
- Worked on work team for CA and AZ sick changes and rolled out to team
- Assisted and facilitated compensation structure changes from merit to flat in Palm
- Desert CA.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
DIRECTOR OF HUMAN RESOURCES
Marriott's Canyon Villas
Phoenix, AZ
10.2011 - 12.2012
- Formalized, re-established Site LSOPs
- Step pay policy consistency in implementation in 2012 as well as wage planning for 2013
- Established “the Navigator” Daily packet
- Rolled out new hire on-boarding process for all newly hired, transferred managers and college interns
- Facilitated classes on Progressive Discipline and Benefits
- Wage scale planning, wage analysis and annual budget wage proposal.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed succession plans and promotion paths for staff.
- Devised hiring and recruitment policies for 135-employee site.
- Liaised between multiple business divisions to improve communications.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 135employees.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Created and implemented safety protocols to successfully reduce workplace incidents 10%.
DIRECTOR OF HUMAN RESOURCES OPERATIONS
Marriott's Harbor Beach Resort and Spa
05.2010 - 10.2011
- Assisted DHR with leading South Florida Market in Wage scale planning for 2012
- Tracked and entered all site training including Service Excellence, Right from the Start and LOCV
- Progressive Discipline, tracking, training and compliance
- Facilitated Associate investigations and assisted in GFT process
- Peer Review Facilitator
- Established goals and mentored 3 hourly direct reports
- Breakthrough Leadership Training, facilitated weekly accountability and WIG meetings
- Creation and implementation of new 3-day Orientation for site
- Chaired Spirit to Serve Committee for hotel and South Florida Marriott Business Counsel, implementing relationships with Broward County schools, beach clean-up committee and local food bank.
HUMAN RESOURCES MANAGER
Marriott's Grande Vista Resort, Marriott's Grande Pines Golf Club &The Faldo Golf Institute
10.2007 - 05.2010
- Coordinated and managed all community service initiatives
- Managed and tracked all Worker's Compensation claims for site, protecting and monitoring Cost to the site, managing OSHA reporting
- Active in Safety Committee initiatives
- Prepared and managed Unemployment hearings for site
- Managed and prepared monthly department budget and forecasts
- Organized and completed site Human Resources Audit
- Completes payroll using Labor Management for 500+ associates
- Active Member of the Grande Vista Green team collaborating with site leaders to attain “Palm” status for resort
- Interim Director of Human Resources during a maternity leave taken by Director.
HUMAN RESOURCES MANAGER
Ritz Carlton Club and Marriott's Frenchman's
St. Thomas, USVI
10.2006 - 10.2007
- Responsible for managing, processing and reviewing all human resources activity for two sites
- Employee Relations
- Consulted and reviewed grievances processed through various grievance programs, and handled investigations and analyses required to prepare company answers and resolutions
- Current with new labor legislation, court decisions and government regulations in order to keep abreast of legal developments
- Recruitment/Selection, EEO/Affirmative Action compliant as well as in line with the
- Virgin Islands Department of Labor guidelines
- Planned and implemented associate events and recognition
- Created and implemented new processes for payroll administration and Worker's
- Compensation aligned with Virgin Islands Department of Labor.
HUMAN RESOURCES GENERALIST/ TEAM ORLANDO RECRUITER
MVCI Caribbean & Latin America Vacation Galleries
Orlando, FL
02.2005 - 10.2006
Education
Professional in Human Resources (PHR) Certification -
HR Certification Institute
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Phoenix, AZ06.2024
Bachelor of Science - Liberal Studies, Hospitality Management
University of Central Florida
Orlando, FL05.2006
Skills
- Policy Improvement Recommendations
- Cross-Functional Collaboration
- Compensation and Benefits Administration
- Wages and Salary
- Hiring Trends and Analysis
- Training Needs Analysis
- HR Systems
- HR Transformation
- Compensation and Benefits
- Executive Leadership
- Culture Transformation
Timeline
AREA DIRECTOR of Human Resources
Marriott Vacations Worldwide
12.2019 - Current
REGIONAL WORK ENVIRONMENT MANAGER
Marriott Vacations Worldwide
12.2012 - 12.2019
DIRECTOR OF HUMAN RESOURCES
Marriott's Canyon Villas
10.2011 - 12.2012
DIRECTOR OF HUMAN RESOURCES OPERATIONS
Marriott's Harbor Beach Resort and Spa
05.2010 - 10.2011
HUMAN RESOURCES MANAGER
Marriott's Grande Vista Resort, Marriott's Grande Pines Golf Club &The Faldo Golf Institute
10.2007 - 05.2010
HUMAN RESOURCES MANAGER
Ritz Carlton Club and Marriott's Frenchman's
10.2006 - 10.2007
HUMAN RESOURCES GENERALIST/ TEAM ORLANDO RECRUITER
MVCI Caribbean & Latin America Vacation Galleries
02.2005 - 10.2006
Professional in Human Resources (PHR) Certification -
HR Certification Institute
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Bachelor of Science - Liberal Studies, Hospitality Management
University of Central Florida
Similar Profiles
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Terri MillerTerri Miller
Collection Customer Service Representative at Marriott Vacations Worldwide CorpCollection Customer Service Representative at Marriott Vacations Worldwide Corp
Mohammed Al SheikhMohammed Al Sheikh
Marketing Supervisor at Marriott Vacations WorldwideMarketing Supervisor at Marriott Vacations Worldwide
Nicole CortesNicole Cortes
Executive Assistant to VP at Marriott Vacations WorldwideExecutive Assistant to VP at Marriott Vacations Worldwide
Brookelynn BurnettBrookelynn Burnett
Fulfillment Associate at Fare North Inc.Fulfillment Associate at Fare North Inc.