Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luis F. Rodriguez

Cudahy,CA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Impact Autobody
Los Angeles, CA
09.2019 - 01.2022
  • Maintains a safe and clean reception area
  • Resolved customer complaints in a timely fashion while maintaining positive relationships with both internal and external customers.
  • Provided backup support to Estimator as needed
  • Assist with accounts receivables with documentation, filing, and collection
  • Answer phones provide customers with status on their claim from liability being determined
  • To helping customers will questions on their claim and vehicle repair status
  • Attending to customers needs from helping file an automotive damage claim to helping them understand their coverages, setting up rentals, to setting up repair appointments to having customers pick up their vehicle once repairs have been completed
  • Prepare vehicle check-in sheets and assign an RO to vehicle once confirmation of drop off was received
  • Prepare paperwork for customers to complete securing their tear down authorization and repair authorization as needed
  • Open vehicle work file on CCC
  • Occasionally attend walk-in clients and assign them to one of our available writers for an estimate
  • Contact insurances and confirm vehicle coverages
  • Set up initial inspection appointments with either insured's or claimant's
  • Check voicemails on a daily basis
  • Provide frequent updates to customers regarding their vehicle's repairs
  • Provide updates to our customer's attorney's offices
  • Capture any claim discrepancies such as limits issues, coverage being denied and contacting our customer right away to make aware
  • Promptly respond to emails on a daily basis
  • Provide standard quotes to insurance companies or customers regarding storage fees/ charges
  • Fax and email back-acknowledgement letters to insurance companies, tow bills, rental bills, etc
  • Answer multiple inbound phone calls
  • Schedule vehicle pick-ups once vehicle repairs have been completed
  • Follow up on payment(s) for estimate/ supplements /rental bills /occasional waived deductible before the vehicle is released
  • Collect any pending balance due from the customer upon vehicle pick up
  • Extend rental contracts if necessary
  • Maintained customer confidence and protected operations by keeping information confidential.

Automotive Mechanic

Auto Tech Collision Center
Los Angeles, CA
02.2022 - Current
  • Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
  • Diagnosed complex mechanical problems using computerized diagnostic equipment.
  • Repaired and replaced worn brake pads, wheel bearings, and other automotive parts.
  • Performed scheduled maintenance services such as oil changes, lubrications and tune-ups.
  • Repaired faulty electrical wiring harnesses within automobile engines.
  • Followed safety procedures while working on cars to minimize risks of injury or accidents.
  • Provided estimates for labor costs involved in repair jobs based on customer requests.
  • Assisted customers with questions regarding necessary repairs for their vehicles.
  • Maintained records of all work completed including descriptions of parts used and labor times.
  • Conducted test drives before and after repair services.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Kept detailed records of repairs, labor involved and parts used.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies when scheduled a customer test drive.
  • Assisting in maintaining cleanliness of the shop area including organizing tools and equipment.
  • Collaborated closely with colleagues across departments such as parts department & estimators.

Education

High School Diploma -

Cals Early College High School
Los Angeles, CA
06-2017

Skills

  • Proficient in Mitchell Software
  • Proficient in CCC Software
  • Proficient in Excel
  • Proficient in Microsoft Office
  • Data Entry
  • Work Well Individually
  • Excellent Written and Verbal Communication Skills
  • Work Well In A Team
  • Customer Service Oriented
  • Ability to Multitask
  • Filing Skills
  • Answering Multiple Phone Calls
  • Time Management Skills
  • Problem Solving Skills
  • Organization Skills
  • Bilingual: Spanish/English
  • Type 45 wpm
  • Level Headed
  • Leadership
  • Critical thinking
  • Customer Engagement

References

  • Miguel Miron, Previous Supervisor for Impact Autobody

Contact Number: (626)550-8956

  • Richard Kim, Previous Supervisor for Auto Tech Collision Center

Contact Number: (213)276-1774 / Email: Bundy@atccautotech.com

Timeline

Automotive Mechanic

Auto Tech Collision Center
02.2022 - Current

Customer Service Representative

Impact Autobody
09.2019 - 01.2022

High School Diploma -

Cals Early College High School

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Luis F. Rodriguez