Kimberly Benjamin
Rockville,MD
Summary
Driven Healthcare Administrator with over 15 years experience in both hospital and ambulatory practice settings seeking a position with a private or public sector organization that will benefit from proven leadership and strong achievements. Reputation as a self directed leader with excellent problem solving, communication, team building and management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
MedStar Orthopaedic Institute
Brandywine , MD
10.2019 - 05.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Managed Number team members across Number departments, resulting in approximate $Number increase in annual revenue.
- Supervised daily operations of multi-million dollar Type operation.
- Implemented business strategies by executing Technique and Technique, increasing revenue and effectively targeting new markets.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Developed and rolled out new policies designed to bolster productivity and reduce overall Type costs.
Practice Administrator
MedStar Georgetown University Hospital
Olney, MD
06.2012 - 10.2019
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Developed and updated department goals and achievements throughout fiscal year.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
- Motivated and supervised Number Job title and Job title in delivering quality patient care.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by Number% system-wide.
Administrator Patient Safety and Quality Improveme
MedStar Georgetown University Hospital
Washington , DC
02.2008 - 06.2012
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Administrative Officer
MedStar Georgetown University Hospital
Washington , DC
06.2007 - 02.2008
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached employees through day-to-day work and complex problems.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Produced highly accurate internal and external letters and memoranda.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Administrative Assistant
MedStar Georgetown University Hospital
Washington , DC
02.2006 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Education
Associate's Of Arts - Liberal Arts And General Studies
Montgomery College
Rockville, MDMasters Of Business Administration - Focus in Healthcare Management
University of Phoenix
Tempe, AZHealth Administration
University of Phoenix
Tempe, AZSkills
- Policy Development and Enforcement
- Administrative Management
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Department Oversight
- Business Leadership
- Motivational Leadership
- Budgetary Reviews
- Operations Oversight
- Operational Efficiency and Safety
- Accounts Payable and Accounts Receivable
- Operational Excellence
- Customer Relations
- Process Development and Streamlining
- Business Management and Development
- Strategic Vision
- Process and Performance Improvement
- Process Improvement
- Facility Improvement
- Overseeing Personnel
- Hiring and Onboarding
- Human Resources Oversight
- P&L Responsibility
Certification
- Area of expertise License - Timeframe
Timeline
Director of Operations
MedStar Orthopaedic Institute
10.2019 - 05.2022
Practice Administrator
MedStar Georgetown University Hospital
06.2012 - 10.2019
Administrator Patient Safety and Quality Improveme
MedStar Georgetown University Hospital
02.2008 - 06.2012
Administrative Officer
MedStar Georgetown University Hospital
06.2007 - 02.2008
Administrative Assistant
MedStar Georgetown University Hospital
02.2006 - 06.2007
Associate's Of Arts - Liberal Arts And General Studies
Montgomery College
Masters Of Business Administration - Focus in Healthcare Management
University of Phoenix
Health Administration
University of Phoenix
- Area of expertise License - Timeframe
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