Kimberly Bennett
Customer Service Advocate
Schertz,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
AR Facilitator
Idea Eastside Academy
San Antonio, Texas
09.2021 - 02.2022
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- ts on-time and under-budget by effectively handling routine and complex issues.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Identified areas in need of improvement and implemented solutions.
TWA II
Texas Health And Human Service Commission
San Antonio, Texas
06.2015 - 09.2021
- Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
Family Support Specialist
Texas Department Of Protective And Regulatory Services
San Antonio, Texas
09.2014 - 10.2015
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Developed rapport to create safe and trusting environment for care.
- Promoted community integration by providing extensive physical, emotional and social support.
Health and Human Services TWA II
Texas Health And Human Services
San Antonio, Texas
06.2011 - 09.2012
- Described procedures, requirements and benefits to clients and interested parties.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Education
Bachelor of Arts - Liberal Arts And General Studies
Our Lady of The Lake University
San Antonio, TX 08.1986 - 05.1993
Skills
Community outreach
Software configuration management tools
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
AR Facilitator
Idea Eastside Academy
09.2021 - 02.2022
TWA II
Texas Health And Human Service Commission
06.2015 - 09.2021
Family Support Specialist
Texas Department Of Protective And Regulatory Services
09.2014 - 10.2015
Health and Human Services TWA II
Texas Health And Human Services
06.2011 - 09.2012
Bachelor of Arts - Liberal Arts And General Studies
Our Lady of The Lake University
08.1986 - 05.1993