Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Kimberly Bentley

Bakersfield,CA

Summary

Twenty years of dispatcher experience with five years of dispatcher supervising experience. Adaptable and grasp new concepts quickly. Thorough with outstanding attention to detail. Above all, passionate about fostering a positive work environment, conducive to growth and greatness.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dispatcher II/CTO

Kern County Fire Department
06.2016 - Current
  • Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Handle challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Operate and monitor various programs including computer aided dispatch, Rapid Deploy, Alert Wildfire, IROC, CHP, CalTrans, etc.
  • Facilitate clear radio and telephone interaction with fire personnel through respectful and confident communication during emergency situations.
  • Relay pertinent information to responding personnel to secure their safety and ensure their preparedness.
  • Manage multiple incidents and radio channels simultaneously, while still documenting thoroughly, providing all appropriate updates, and making all relevant notifications.
  • Handle large scale wildland assignments; handling all traffic and requests from incident commander and field personnel on assignment while maintaining communication with SOPS as well as communicating with, and keeping record of, all aircraft deployed. Working closely with duty officer and wildland dispatcher to make sure that all needs are met and all information is accurate and documented.
  • Assist in training and mentoring new hires, ensuring that they are confident with policies and procedures in place for call taking and dispatching.
  • Act as Dispatch Supervisor in their absence; handling tasks such as checking and updating chiefs list and chiefs list binder, approving city payroll needs in telestaff, keeping record of the days events in dispatch log, reporting phone and radio problems, monitoring ecc user e-mail closely for burn permits, weather events, helicopter staffing, and new on-call lists from other departments, over-seeing, delegating, supporting, and directing the dispatch team as they perform their daily dispatch duties

Lead Dispatcher

Hall Ambulance Service, Inc.
05.2004 - 06.2016
  • Operated multiple programs including computer aided dispatch, First Response, and multiple reporting programs.
  • Supervised team of dispatchers, providing guidance and mentorship to improve overall job performance.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Consistently met or exceeded company goals for dispatch efficiency through diligent work ethic and focus on continuous improvement.
  • Made notifications of pertinent information to administration in a timely manner.
  • Tracked and reviewed data to maximize on-time performance
  • Regularly evaluated employee performance, providing constructive feedback to team members for continuous improvement.
  • Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
  • Facilitated efficient communication between dispatchers and field responders, leading to faster response times during emergencies.
  • Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
  • Modeled professionalism in interactions with both internal staff members at all levels as well as external stakeholders, including other dispatch agencies, hospital staff, and various medical professionals through the emergency call process.
  • Maintained contact with field crews, accounted for their location and status, and verified their safety.
  • Assisted callers in emergency and non-emergency situations with appropriate information and support.
  • Trained multiple new hires and supported their growth throughout subsequent years.

Education

High School Diploma -

Highland High School
Bakersfield, CA
1995

Accomplishments


2012 Hall Ambulance Dispatcher of the Year

2012 Kern County EMS Dispatcher of the Year

2012 California Star of Life recipient

2018 ECC EMD of the Year


Certification

IAED EMD certification since 2002

IAED EFD

CPR

Timeline

Dispatcher II/CTO

Kern County Fire Department
06.2016 - Current

Lead Dispatcher

Hall Ambulance Service, Inc.
05.2004 - 06.2016

High School Diploma -

Highland High School

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Kimberly Bentley