Kimberly Berger

Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Resolved customer complaints professionally in accordance with company policy.
• Greeted customers and answered any questions they had about the store's products and services.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Followed company security procedures for handling large sums of money.
• Ensured compliance with all safety regulations within the store environment.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Answered customer inquiries regarding store policies and procedures.
• Provided fast, friendly, and accurate check out services for customers.
• Accurately transacts customer items for checkout on POS units and all acceptable methods of payment

I was part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us Research Program.

• I assisted in recruiting participants, meeting and assisting individuals from diverse walks of life and backgrounds, contacting participants via telephone, administering surveys, collecting data, obtaining informed consent, coordinating activities with the Research Team.
• I scheduled participants to complete the enrollment process and retention activities as needed.
• Participated in on-going outreach activities in the community to get different businesses, colleges, hospitals and medical facilities engaged in the All of Us Research Program.
• Sent mailings and emails to the participants to inform them of on-going surveys and consents related to the Program.
• Raised awareness about the Program to the participants and the local community.
• Distributed customized marketing products to the community through outreach.
• In addition, I was the Diversity, Equity and Inclusion Liaison for the University of Alabama at Birmingham/Huntsville Regional Medical Campus. I worked closely with the Dean, Dr. Roger Smalligan on this project. We had quarterly meetings on this subject matter.

• Provided Case Management for Therapeutic Foster Children and Parents
• Submitted monthly progress reports and termination summaries for foster care children
• Facilitated staff development activities
• Arranged Department of Human Resources(DHR) treatment and visitation schedules
• Participated in ISP and IEP meetings for foster care children
• Good verbal, communication and written skills with families and all agencies involved
• Transported children to various medical and educational appointments
• Filed Medicaid insurance claim forms and submitted for payment
• Monitored Corporate and regulatory program compliance guidelines
• Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
• Conducted home visits and kept in contact with families by phone in accordance with agency policies.
• Advocated for victims during difficult situations by filing police reports and connecting to needed services.
• Utilized task prioritization and data organization skills to effectively manage large caseload.
• Worked with community resources to engage youth in pro-social activities and help families access services.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Used job-related software to compose or prepare correspondence, case notes and technical reports
• Maintained confidentiality through stringent handling of charts and data.
• Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
• Counseled parents on proper child-rearing choices.
• Established behavioral modification goals and assessed progress toward goals.
• Managed parent support groups addressing topics such as positive discipline and parenting styles.
• Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
• Maintained detailed records of client progress, including notes from therapy sessions.
• Assisted families in developing positive relationships between parents, siblings and extended family members.
• Developed educational materials for clients on issues such as stress management and anger control.
• Coordinated with other professionals to ensure comprehensive care for clients.
• Collaborated with school personnel to support students' learning goals at home and in the classroom.
• Advised parents on how to effectively raise their children in a healthy manner.
• Conducted assessments of client needs and developed treatment plans accordingly.