Kimberly Bernal
San Antonio,TX
Summary
Well-qualified Assistant Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Argus Management
08.2022 - 08.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed daily and final move-out walk-throughs with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Enhanced property value by overseeing regular upkeep and repairs.
Assistant Property Manager
Purely Storage
02.2022 - 06.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Assistant Manager - HR
JCPenney
04.2019 - 05.2020
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Enhanced employee retention by implementing effective onboarding programs and conducting regular performance reviews.
- Conducted exit interviews with departing employees to identify areas for improvement and obtain insights into overall employee experiences within the organization.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
- Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed strong relationships with local law enforcement officers, fostering greater collaboration in combating retail crime issues.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Conducted covert surveillance operations to identify, apprehend, and deter shoplifters within the retail environment.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
Assistant Store Manager
Goodwill Of Central And Northern Arizona
09.2017 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Assisted Store Manager in achieving highest sales to budget increase in company, within the first 2 months of employment.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
James Madison High School
Online06.2025
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Payment Collections
- Emergency Response Planning
- Occupancy and Records Management
- Retail merchandising strategies
- Retail Employee Training
- Retail Merchandise Quality Standards
- Goals and performance
Timeline
Assistant Property Manager
Argus Management
08.2022 - 08.2023
Assistant Property Manager
Purely Storage
02.2022 - 06.2022
Assistant Manager - HR
JCPenney
04.2019 - 05.2020
Assistant Store Manager
Goodwill Of Central And Northern Arizona
09.2017 - 04.2019
High School Diploma -
James Madison High School
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