Kimberly Berry
Orange
Summary
Dynamic Home Inspector with extensive experience at Mueller Reports, excelling in structural and plumbing inspections. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in utilizing advanced inspection tools and maintaining high ethical standards, ensuring unbiased assessments and fostering strong client relationships. also making schedules and conducting payroll.
Overview
17
17
years of professional experience
Work History
Home Inspector
Mueller Reports
01.2024 - 11.2025
- Conducted thorough inspections of residential properties to identify structural issues and safety concerns.
- Utilized inspection tools, including moisture meters and thermal imaging cameras, to assess property conditions.
- Assisted in preparing detailed reports outlining findings and recommendations for clients.
- Collaborated with experienced inspectors to learn best practices in home evaluation techniques.
- Participated in ongoing training sessions to enhance knowledge of building codes and inspection standards.
- Engaged with clients to explain inspection processes and address any questions or concerns effectively.
- Documented inspection results accurately, ensuring clarity for future reference and client understanding.
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Maintained organized records of inspections performed, contributing to efficient workflow management within the team.
Insurance Customer Service Representative
Safelite Auto Glass
02.2022 - 01.2023
- Addressed customer inquiries regarding insurance policies and claims processing.
- Provided accurate information to customers about coverage options and service procedures.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Assisted in processing claims efficiently, reducing turnaround time for customer reimbursements.
- Maintained detailed records of customer interactions in CRM system for data accuracy.
- Collaborated with team members to improve service delivery and operational workflows.
- Conducted follow-up communications with clients to ensure ongoing support and issue resolution.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
Customer Service Manager
FINS Swim School
07.2010 - 11.2022
- Led customer service team to enhance client satisfaction and resolve inquiries efficiently.
- Developed training programs for new staff, improving onboarding processes and team performance.
- Implemented feedback systems to gather customer insights, driving service improvement initiatives.
- Analyzed service metrics to identify trends, recommending strategies for enhanced operational efficiency.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Payroll
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Realtor
Century 21
01.2009 - 06.2010
- Guided clients through property transactions, ensuring compliance with legal and regulatory requirements.
- Conducted market analysis to determine optimal pricing strategies for listings.
- Developed and maintained strong relationships with clients, enhancing referral opportunities.
- Coordinated property showings and open houses, showcasing key features to potential buyers.
- Negotiated contracts on behalf of clients, achieving favorable terms and conditions.
- Utilized CRM systems to track leads, manage client interactions, and streamline communication processes.
- Analyzed market trends to inform strategic decision-making for listings and marketing approaches.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
Education
High School Diploma -
Parkview Baptist High School
Lake Charles, LA05-2000
Skills
- Plumbing inspection
- Roofing inspection
- Structural inspection
- Interior inspection
- Scheduling
- Exterior inspection
- Continuing education
- Professional networking
- Photography
- Payroll
- Building codes
- Communication via smartphone
- Documenting dimensions
- Fireplace and chimney inspection
- License reviews
- Time management
- Attention to detail
- Worksite safety
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Decision-making
- Relationship building
- Professional ethics
- Self motivation
- Adaptability
- Building Code Knowledge
Languages
English
Timeline
Home Inspector
Mueller Reports
01.2024 - 11.2025
Insurance Customer Service Representative
Safelite Auto Glass
02.2022 - 01.2023
Customer Service Manager
FINS Swim School
07.2010 - 11.2022
Realtor
Century 21
01.2009 - 06.2010
High School Diploma -
Parkview Baptist High School