Kimberly Bettencourt
Hanford,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Caregiver Attendant
The Way Home
07.2022 - 05.2023
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Scheduled daily and weekly care hours for client caseload.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver Attendant
Comfort Keepers Home Care
04.2022 - 11.2022
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Scheduled daily and weekly care hours for client caseload.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Ability Coach
Safe Harbor Homes & Services
04.2021 - 04.2022
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Assisted clients with developing strategies to manage stress and increase productivity.
Caregiver Attendant
Everlight Care Inc.
12.2020 - 06.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver Attendant
Pryor Falls
08.2020 - 12.2020
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
HHA
In Home Supportive Services
04.2019 - 01.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Sales Associate /Cashier
Salvation Army Thrift Store
05.2017 - 08.2018
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Shift Leader
Port Of Subs
05.2014 - 10.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Frequently inspected production area to verify proper equipment operation.
Education
CNA Certificate - Certified Nursing Assistant
Palm Village Retirement Home ROP CNA Course
Reedley, CA10.1998
High School Diploma -
Kingsburg High School
Kingsburg, CA06.1991
Skills
- Records Maintenance
- Attentive to People
- Task Management
- Time Management
Timeline
Caregiver Attendant
The Way Home
07.2022 - 05.2023
Caregiver Attendant
Comfort Keepers Home Care
04.2022 - 11.2022
Ability Coach
Safe Harbor Homes & Services
04.2021 - 04.2022
Caregiver Attendant
Everlight Care Inc.
12.2020 - 06.2021
Caregiver Attendant
Pryor Falls
08.2020 - 12.2020
HHA
In Home Supportive Services
04.2019 - 01.2020
Sales Associate /Cashier
Salvation Army Thrift Store
05.2017 - 08.2018
Shift Leader
Port Of Subs
05.2014 - 10.2014
CNA Certificate - Certified Nursing Assistant
Palm Village Retirement Home ROP CNA Course
High School Diploma -
Kingsburg High School
Similar Profiles
Ashley HinesAshley Hines
Caregiver at The Way HomeCaregiver at The Way Home
France-Lise TranieFrance-Lise Tranie
Physical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health AgenciesPhysical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health Agencies
Jenely CalcanoJenely Calcano
Home Aide at HOME AID I LA FAMILIA HOME CAREHome Aide at HOME AID I LA FAMILIA HOME CARE
Gabriel CervantesGabriel Cervantes
Utilities at Leprino Foods WestUtilities at Leprino Foods West
Matthew ThomasMatthew Thomas
QE Technician at Leprino Foods Company, WestQE Technician at Leprino Foods Company, West