KIMBERLY BIANCONE

Follow proper PPE (lab coat, gloves, mask, eye protection if needed). Maintain an organized, disinfected environment. Check in and label patient specimens, prepare and plate specimens for culture (depending on protocol, each specimen is different). Immediately check in, label, and stain STAT specimens on glass slides for the CLS (positive bloods, CSF fluids). Immediately check in and label STAT swab specimens for the CLS (Covid, Influenza A and B, Strep, etc). Answer the phone with a professional lab greeting and find specimens in storage upon doctor’s request. Document specimens in the computer system for storage. Keep track of supplies and notify lab supervisor if any supplies were needed (agar plates, lim broth, etc). Adapt to new computer systems and testing protocols swiftly and efficiently (when Covid hit, the job title completely changed. Practically every month I had to adapt efficiently and swiftly. It was intense and kept the job interesting/exciting).

Maintain a clean, disinfected environment. Ensuring each client is found and brought to their appointment on time. Answering the phone in a professional manner, book appointments, and be readily available for further assistance upon the guest’s requests (giving spa supplies, guiding guests through the spa with a tour, answer any questions). Handling money and processing guests for their appointment through the computer system. Communicating with coworkers to ensure each guest is being helped to provide a pleasant spa day experience.

Greet customers and create personal connections through assisting their needs. Assist in visual merchandising to create appealing store displays. Educate customers on product features and benefits to promote brand loyalty. Developed strong relationships with clients to foster repeat business. Customer service, cashier, money handling. Maintain a clean, professional environment.

Oversee and lead a team of four students to conduct research, follow scientific protocols, and produce a finished, professional academic study to aid the state of Nevada in desert research and continue its funding for the program. One year was primarily focused on determining if the cloning of plant DNA was possible in certain species and attempting the have the cloned DNA sequence published in the GenBook Encyclopedia for plant DNA sequences. Protocols included: obtaining and isolating plant DNA, using micropipettes to prepare accurate mixtures to extract/hold the DNA, centrifuging specimens, plating specimens and conducting gel electrophoresis. Another year was primarily focused on bacteriophage found within the Nevada desert soils. Both experiments were level 4 biohazard procedures where we had to maintain a sterile environment. We had to document and sign everything within a state official lab notebook and turn everything in to the state of Nevada at the end of the study. Time management and team work heavily influenced the results and quality of our findings and final scientific presentation.

Ensure staff was aware of expectations, enforce rules and guidelines to help improve customer service and food safety/sanitation procedures. Cashier, handling money, take stock of supplies, request orders for what was needed. Put new orders of food supplies away in an orderly fashion. Greet and assist customers, keep the owner updated when away, keep everything extremely neat and uniform (part of franchise signature).