Kimberly Billings
Boerne,TX
Summary
A seasoned leader in healthcare operations, I leveraged data-driven decision-making at Acorn Health to enhance operational efficiency and foster a culture of continuous improvement. My expertise in cross-functional coordination and leadership training, coupled with a knack for building strong relationships, significantly contributed to organizational growth and workforce development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate Regional Director of Operations
Acorn Health
10.2023 - 01.2025
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Set team and individual KPIs and provided regular, actionable feedback.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Supported organizational goals by actively engaging in community outreach efforts, building awareness of available services and fostering positive relationships with local stakeholders.
- Developed community outreach programs to raise awareness about benefits of behavior analysis in early childhood development.
Clinical Director
Acorn Health
04.2021 - 10.2023
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Enhanced client care by implementing evidence-based clinical practices and protocols.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.
- Trained direct support staff in applied behavior analysis principles, contributing to improved service delivery and consistency across team members.
- Fostered strong relationships with clients'' families through open communication channels, empathetic listening skills, and a genuine commitment to their child''s success.
- Provided ongoing supervision and feedback to registered behavior technicians, ensuring high-quality services for clients.
- Led professional development workshops on ABA techniques, enhancing skill set of educational staff.
- Served as a mentor for aspiring board-certified behavior analysts by providing guidance on best practices in assessment, intervention planning, and ethical considerations within the profession.
Clinical Supervisor
Acorn Health
05.2020 - 04.2021
- Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.
- Trained direct support staff in applied behavior analysis principles, contributing to improved service delivery and consistency across team members.
- Reduced challenging behaviors through the implementation of positive reinforcement systems, visual supports, and environmental modifications.
- Streamlined data collection processes by creating user-friendly tracking systems that facilitated timely decision-making based on accurate information.
- Enhanced client outcomes by implementing individualized behavior intervention plans.
- Fostered strong relationships with clients'' families through open communication channels, empathetic listening skills, and a genuine commitment to their child''s success.
- Provided ongoing supervision and feedback to registered behavior technicians, ensuring high-quality services for clients.
- Maintained a high level of professional ethics and adherence to industry standards through ongoing participation in continuing education opportunities.
- Advocated for clients'' access to appropriate services by collaborating closely with school personnel, medical providers, and community agencies.
- Researched and applied evidence-based practices in behavior analysis, continuously improving therapy outcomes.
Board Certified Behavior Analyst
Turning Point Autism Centers
02.2020 - 05.2020
- Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.
- Trained direct support staff in applied behavior analysis principles, contributing to improved service delivery and consistency across team members.
- Reduced challenging behaviors through the implementation of positive reinforcement systems, visual supports, and environmental modifications.
- Enhanced client outcomes by implementing individualized behavior intervention plans.
- Fostered strong relationships with clients'' families through open communication channels, empathetic listening skills, and a genuine commitment to their child''s success.
- Provided ongoing supervision and feedback to registered behavior technicians, ensuring high-quality services for clients.
- Increased client engagement by utilizing evidence-based instructional strategies and naturalistic teaching techniques.
Board Certified Associate Behavior Anaylst
Turning Point Autism Centers
09.2019 - 02.2020
- Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.
- Reduced challenging behaviors through the implementation of positive reinforcement systems, visual supports, and environmental modifications.
- Evaluated program effectiveness using evidence-based outcome measures, resulting in continuous improvement of service delivery models.
- Fostered strong relationships with clients'' families through open communication channels, empathetic listening skills, and a genuine commitment to their child''s success.
- Provided ongoing supervision and feedback to registered behavior technicians, ensuring high-quality services for clients.
- Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
- Effectively communicated ongoing progress updates to supervisors, facilitating informed decision-making regarding treatment plans adjustments.
- Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Registered Behavior Technician
Turning Point Autism Centers
11.2017 - 08.2019
- Collected data on client behaviors by using standardized methods.
- Engaged with families to share insights and provide guidance.
- Monitored client progress for adjustments to treatment plans.
- Administered positive reinforcement techniques to encourage desired behaviors.
- Incorporated behavior analysis strategies with clients to improve social interactions.
- Documented client progress for ongoing assessments and reports.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Led training sessions for new technicians, enhancing team's overall skill set and quality of care.
- Treated clients and families with respect and dignity.
Manager, Cardiac Stress Testing Lab
Kapioloni Medicl Center
01.2004 - 10.2005
- Coordinated recruitment efforts to attract top talent.
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Streamlined communication processes to foster transparency among departments.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Teamed with cardiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Enhanced diagnostic accuracy through meticulous attention to detail in EKG interpretation and data recording.
- Improved patient care by accurately administering and monitoring cardiac stress tests.
- Educated patients on pre-test preparations, enabling them to arrive prepared for their appointments, thus reducing delays or cancellations.
- Provided vital assistance during emergency situations, acting quickly to administer life-saving interventions under physician guidance.
Education
Master of Arts - Applied Behavior Analysis
University of South Florida
Tampa, FL12-2019
Bachelor of Science - Applied Exercise Physiology
Texas A&M University
College Station, TX05-2001
Skills
- Operational efficiency
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
- Leadership training
- Excellent communication
- Relationship building
- Staff training/development
Certification
- Board-Certified Behavior Analyst (BCBA) - Behavior Analyst Certification Board.
- Licensed Behavior Analyst (LBA) - Texas Department of Licensing and Regulation; Maryland Board of Professional Counselors and Therapists
- Dare to Lead Trained - Dare to Lead
- Basic Life Support Certification (BLS)
Timeline
Associate Regional Director of Operations
Acorn Health
10.2023 - 01.2025
Clinical Director
Acorn Health
04.2021 - 10.2023
Clinical Supervisor
Acorn Health
05.2020 - 04.2021
Board Certified Behavior Analyst
Turning Point Autism Centers
02.2020 - 05.2020
Board Certified Associate Behavior Anaylst
Turning Point Autism Centers
09.2019 - 02.2020
Registered Behavior Technician
Turning Point Autism Centers
11.2017 - 08.2019
Manager, Cardiac Stress Testing Lab
Kapioloni Medicl Center
01.2004 - 10.2005
- Board-Certified Behavior Analyst (BCBA) - Behavior Analyst Certification Board.
- Licensed Behavior Analyst (LBA) - Texas Department of Licensing and Regulation; Maryland Board of Professional Counselors and Therapists
- Dare to Lead Trained - Dare to Lead
- Basic Life Support Certification (BLS)
Master of Arts - Applied Behavior Analysis
University of South Florida
Bachelor of Science - Applied Exercise Physiology
Texas A&M University
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