Hi, I’m
Kimberly Birosh
Greensburg,IN
Summary
An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments. Skilled in directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance across hospitality industries. Holds credit for performing a range of management functions such as human resources, inventory management, food/menu planning, nutritional guidance, quality assurance, food storage, and regulatory compliance. Excels at improving profit margins, developing, evaluating, and engaging associates, and realizing consistent increases in sales volume. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce coupled with proven abilities to work with cross-functional and multidisciplinary teams. Exceptional communication, team building, event planning, presentation & people skills to grasp new concepts quickly and productively utilizing the same.
Overview
28
years of professional experience
Work History
Aramark at Lilly Corporate CenterIndianapolis, IN
Senior Director, Retail Operations
05.2015 - Current
Job overview
- Directed foodservice operations while scheduling, managing, hiring, and training onboarding staff across multi-unit campuses and states
- General HR including internet and in person recruiting, onboarding, team development, safety training and communications, performance evaluations, HRIS, associate coaching, disciplinary actions, employee relations and engagement, HR investigations, terminations, exit interviews, coaching, and orientation of new associates and managers
- Oversaw Union and Non-union Management of staff; conducted HR investigations as needed
- Orchestrated catering and promotional events, including marketing and website applications
- Addressed cash, accounts payable, accounts receivable while managing payroll and budget
- Established inventory, food production, administrative, and accounting procedures as per corporate standards
- Managed Franchise Accounts and local restaurants Local Restaurant Row (LRR) for Aramark at Lilly, multi-campus, and multi-state operations
- Managed multi-unit scheduling coverage across dual campuses
- Coordinated project management functions during construction of Lilly Corporate and Lilly Technology locations
- B2B Sales with LRR – Implementation Post COVID-19 and Administration of Guest Restaurant Program for multi-campus operations
- Administered contract negotiations, schedules, security onboarding and menu/marketing for LRR
- Multi-state contract administration for LRR program
- Voice of Consumer review - correspondence with guest and client relations
- Badging & Security Administration for Aramark at Lilly across multi-state operations; implementation of policies and procedures including background check administration, drug testing and contractor onboarding
- Human Resource Team Lead and Internet Recruiting for Multiple Campuses
- Implemented Masghin (Self-Check-Out) Program for Aramark at Lilly
- Implemented Facilities Grand Re-Opening of South Commons Café
Hillcrest Golf & Country ClubBatesville, IN
Director of Food & Beverage
05.2014 - 03.2015
Job overview
- Company Overview: Hillcrest is a premium private country club
- Oversaw foodservice operations regarding club house and banquets while scheduling, managing, hiring, and training staff
- Managed club events, including coordination of promotional events with external vendors and members
- Orchestrated and organized catering with members and other organizations
- Order, inventory, and manage liquor for the bar area
Indiana Credit Union LeagueIndianapolis, IN
Meeting Planner/Convention Manager
09.1996 - 05.2014
Job overview
- Company Overview: Indiana Credit Union League is a trade association for credit unions
- Directed schedules, agenda, budget, coordination, speakers, facility location, and deadlines for85-100 meetings per year
- Effectively negotiated facility contracts while orchestrating facility and speaker coordination, scheduled conference calls, webinars, select menus, and manage audiovisual technology for meetings, events, and board of director’s meetings
- Accountable for meeting coordination for the on-site training center, including repairs/replacement of audiovisual equipment
- Managed promotional efforts with internal staff and external vendors; manage support staff
- Oversaw travel planning and expenses with speakers, the board of directors, and convention committee members
- Supervised conference income/expense records, registrations, and evaluated all billings
- Administered and coordinated primary master calendar for organization and related vendors as appropriate
- Offered administrative assistance to the vice president and three senior consultants, president’s office, as well as partnered with multiple departments
- Served as an effective staff liaison for annual meetings and conventions, which attracted1,000+ guests and70-100 exhibitors
- Oversaw planning and negotiations with multiple hotels and convention center facilities
- Negotiated planning and entertainment for VIP and guest extraordinary events as well as contract arrangements for breakout sessions
- Delivered coordination and support to the convention committee, management team, and board of directors, including minutes for convention committee meetings
- Offered coordination and administrative support to the Indiana Credit Union Foundation, including coordination for golf outings, registrations, sponsors, signage, promotional materials, as well as scholarship materials in coordination with education calendar and other administrative support as needed
Education
Purdue UniversityWest Lafayette, IN
Bachelor of Science from Business/Hospitality Management
University Overview
- Member of MPI and ISAE;
- Certified Meeting Professional (CMP) designation, July2002; Recertified2007 &2012.
- Serve Safe May2020- May2025
Skills
- Human Resources
- Administration Management
- Project Management
- Facilities Management
- Operations Management
- Team Development
- Solution Selling
- Human Resource Management
- Presentations
- P & L Management
- Process Improvement
- Building Management Expertise
- Negotiation
- Strategic Planning
- Training
- Time Management and Multitasking
- Customer Service
- Problem-Solving
- Leadership
- Strong Interpersonal Skills
- Analytical Skills
- Client Relationship Management
- Safety Management
- Communications and Marketing
- Budget Management
- Internet Recruiting
- B2B Sales
- Consignment Business Development
- Microsoft Office Suite
- Adobe InDesign
- Concur
- Kronos
- Ariba
- Salesforce
- Smartsheet
- Birchstreet
- Google Docs
- MYWORKLIFE
- HRIS
Timeline
Senior Director, Retail Operations
Aramark at Lilly Corporate Center
05.2015 - Current
Director of Food & Beverage
Hillcrest Golf & Country Club
05.2014 - 03.2015
Meeting Planner/Convention Manager
Indiana Credit Union League
09.1996 - 05.2014
Purdue University
Bachelor of Science from Business/Hospitality Management
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