Kimberly Bishop

Work History

Sales Associate

State Farm

12.2023 - Current

Delivered outstanding service, boosting overall customer satisfaction.
Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates.
Educated clients on the importance of various insurance products, enabling them to make informed decisions about their coverage needs.
Conducted in-depth analyses of clients'' existing policies, identifying coverage gaps and recommending appropriate adjustments.
Maintained detailed records of all interactions with prospects and clients using CRM software, ensuring accurate reporting of sales activities.
Enhanced client retention with consistent follow-ups and timely policy reviews.
Actively participated in continuing education opportunities staying up-to-date on industry trends regulations.
Generated quotes and proposals for clients to match individual needs.
Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Provided comprehensive product knowledge and guidance to help clients on product selection.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Met with prospective clients to discuss insurance needs and provide solutions.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Followed up promptly with interested clients to close sales.
Negotiated contracts with clients to establish best coverage with lowest cost.
Educated clients on insurance policies and procedures.
Analyzed customer needs to provide customized insurance solutions.
Met with customers to provide information about available products and policies.

Receptionist

Ed Bell Construction

02.2005 - 07.2009

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.

Sales Associate

Cutting Corners Fabrics

01.2002 - 03.2004

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Billing Clerk

CompUSA

03.1997 - 03.2002

Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Handled account payments and provided information regarding outstanding balances.
Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
Monitored outstanding invoices and performed collections duties.
Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.

Store Associate

CompUSA

01.1995 - 01.1997

Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Baggage Service Agent

Delta

01.1993 - 03.1996

Built positive relationships with customers by providing exceptional customer service.
Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
Logged bags and flights upon arrival to airport or baggage areas.
Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
Greeted passengers in claim area and helped retrieve luggage.
Coordinated efforts with other airport personnel including security officers, ground crew members, customs agents, to ensure seamless services for all passengers involved.
Updated records when lost, delayed or pilfered bags were found.

Front Counter Airline

Continental Airlines

02.1991 - 03.1993

Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Warmly welcomed customers upon approaching counter and placing orders.
Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Professionally answered telephones and responded to customer inquiries.
Managed cash transactions for accurate accounting and minimized discrepancies.

Summary

Overview

Work History

Sales Associate

Receptionist

Sales Associate

Billing Clerk

Store Associate

Baggage Service Agent

Front Counter Airline

Education

Travel Agent -

Skills

Timeline

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