Kimberly Bitner
Louisburg,NC
Summary
Dynamic and results-driven professional with extensive experience at Carlie C's IGA, excelling in customer service and team leadership. Proven track record in resolving complex issues and enhancing team productivity through effective training and mentoring. Expertise in cash handling and a strong commitment to fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Cashier Team Lead
Sheetz Distribution Services
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
General Assembler
Southwire Company
11.2024 - 03.2025
- Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
- Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
- Supported continuous improvement initiatives by providing constructive feedback on existing processes and suggesting potential improvements.
- Demonstrated adaptability by quickly learning new assembly techniques as required for various product lines or projects.
Customer Service Manager
Carlie C's IGA, Wilders Grove Shopping Center
08.2020 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Associate Of Applied Business - Medical Office Administration
Vance Granville Community College
Henderson, NCGED - Basic
Lloyd C. Byrd High School
Chester, VA06.2012
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Product restocking
- Heavy lifting
- Product knowledge
- New hire training
- Payment processing
- Opening and closing procedures
- Workflow coordination
- Coaching and mentoring
- Cash drawer reconciliation
- Transaction management
- Motivational skills
- POS systems
- Adaptability and dependability
- Manager support
- Team collaboration
- Inventory management
- Shift scheduling
- Policy enforcement
- Safety rules
- Deposit preparation
- Procedure enforcement
Timeline
General Assembler
Southwire Company
11.2024 - 03.2025
Customer Service Manager
Carlie C's IGA, Wilders Grove Shopping Center
08.2020 - 11.2024
Cashier Team Lead
Sheetz Distribution Services
Associate Of Applied Business - Medical Office Administration
Vance Granville Community College
GED - Basic
Lloyd C. Byrd High School
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