Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Blair

Spring Hill,FL

Summary

Offering excellent interpersonal skills and keen interest in hospitality management, eager to learn and grow in this dynamic environment. Delivers solid foundation in customer service and event planning, with ability to quickly adapt to new challenges and responsibilities. Ready to use and develop strong communication and organizational skills in Desired Position role. Knowledgeable Desired Position with solid background in coordinating and overseeing large-scale events. Consistently ensured smooth operations and guest satisfaction through effective planning and problem-solving. Demonstrated excellence in team leadership and adapting to dynamic event requirements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Banquet Captain

Southern Hills Country Club
02.2020 - Current
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
  • Supervised and mentored kitchen and serving staff.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
  • Coordinated with event planners for seamless event organization, leading to increased positive reviews.
  • Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
  • Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
  • Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
  • Negotiated with vendors to secure high-quality supplies while staying within budget constraints.
  • Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
  • Enhanced event ambiance with creative table settings and decor arrangements.
  • Managed inventory of banquet equipment, ensuring availability and quality for events.
  • Increased event sales by conducting tours and consultations with prospective clients.
  • Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
  • Improved team efficiency with comprehensive pre-event briefings and debriefings.
  • Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
  • Elevated dining experiences by collaborating with chefs on menu planning and presentation.
  • Addressed and resolved guest concerns promptly, maintaining high levels of customer satisfaction.
  • Led team meetings to discuss upcoming events, assign roles, and set expectations.
  • Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
  • Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
  • Streamlined event execution, leading to smoother operations and happier clients, by training new staff on banquet protocols.

Banquet Captain

Silverthorn Country Club
01.2009 - 01.2019
  • - Developed and implemented schedules for food and beverage service employees.
  • - Mentored and trained wait staff and kitchen personnel to uphold service excellence.
  • - Coordinated with vendors and venue personnel to ensure seamless event execution.
  • - Led food service training programs to enhance staff capabilities and performance.
  • - Attended events to monitor operations, resolve issues, and ensure client satisfaction.
  • - Maintained detailed inventory records and managed supply orders for events.
  • - Enforced compliance with alcohol service standards and food safety regulations.
  • - Directed post-event breakdowns and facilitated equipment storage.
  • - Balanced financial transactions and ensured accurate cash handling practices.

Education

High School Diploma -

Central High Scool
Brooksville, FL
06.1992

Skills

  • Team management
  • Banquet setup
  • Team member development
  • Staff leadership

Certification

  • TIPS (Training for Intervention ProcedureS) Certification - TIPS.
  • Certified Cake Cutter
  • Alcohol Server Certification - ServSafe Alcohol.
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Responsible Beverage Service Training Certificate – Various State Agencies or Approved Providers.

Timeline

Banquet Captain

Southern Hills Country Club
02.2020 - Current

Banquet Captain

Silverthorn Country Club
01.2009 - 01.2019

High School Diploma -

Central High Scool

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Kimberly Blair