Kimberly Bland
Killeen,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
TMD Staffing - Ienergizer
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Trademark Fulfillment Specialist
LegalZoom
10.2021 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Receptionist Assistant
Austin Title Company
02.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line telephone system and greeted claimants during office visits.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Education
High School Diploma -
Northeast Community
Saint Petersburg, FL04.2004
Skills
- Strong Interpersonal Skills
- Independent Worker
- Customer Service
- Customer and Client Relations
- Microsoft Office
- Cloud-Based File Organization
- Back Office Operations
- Filing
- Administrative Procedures
Timeline
Data Entry Clerk
TMD Staffing - Ienergizer
01.2023 - Current
Trademark Fulfillment Specialist
LegalZoom
10.2021 - 08.2022
Receptionist Assistant
Austin Title Company
02.2019 - 03.2020
High School Diploma -
Northeast Community
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