Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Blankenship

Clintwood,VA

Overview

11
11
years of professional experience

Work History

Intuit Desktop Support Agent

Sykes Inc.
02.2021 - Current
  • Handle escalations directly from the Office of the President/Accountant Escalations specifically with Quickbooks Desktop and DT Payroll.
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
  • Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Intuit Quickbooks Enterprise Solutions Agent

Sykes Inc.
11.2017 - 02.2021
  • Technical support for Intuit Quickbooks Pro, Premier, Enterprise, Payroll, and Merchant Services.
  • Informed clients of policies and procedures.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
  • Met customer call guidelines for service levels, handle time and productivity.

Front Desktop Night Auditor

Sleep Inn & Suites
05.2014 - 11.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Education

High School Diploma -

Clintwood High School
Clintwood, VA
05-2012

Skills

  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Flexible and adaptable
  • Relationship building
  • Customer complaint resolution
  • 8 years of experience with QuicksBooks Desktop
  • Technical troubleshooting

Timeline

Intuit Desktop Support Agent

Sykes Inc.
02.2021 - Current

Intuit Quickbooks Enterprise Solutions Agent

Sykes Inc.
11.2017 - 02.2021

Front Desktop Night Auditor

Sleep Inn & Suites
05.2014 - 11.2017

High School Diploma -

Clintwood High School

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Kimberly Blankenship