Kimberly Blazinski
Elsmere,KY
Summary
Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
11
11
years of professional experience
Work History
Live Chat/Customer Service Agent
VS&Co
08.2012 - 07.2023
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Assisted customers with order placement, product returns and order tracking.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Accounting
Bowling Green State University
Bowling Green, OHHigh School Diploma -
Milton Union High School
West Milton, OH05.1996
Skills
- Call Volume and Quality Metrics
- Oracle EnterpriseOne
- Collaborative Environments
- Merchandise Orders and Exchanges
- Complex Product Knowledge
- Customer Account Management
- Customer Engagement
- Writing Skills
- Process Transactions
- Telephone Etiquette
- Order and Refund Processing
- Understanding Customer Needs
Timeline
Live Chat/Customer Service Agent
VS&Co
08.2012 - 07.2023
No Degree - Accounting
Bowling Green State University
High School Diploma -
Milton Union High School
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