Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Blocker

Andalusia,AL

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

11
11
years of professional experience

Work History

Receptionist

Blissful Healthcare
Opp, AL
08.2022 - 06.2025
  • Responded to inquiries from internal staff members regarding office operations.
  • Greeted visitors and provided them with assistance.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Health Care Aide

Joel Thrasher
Andalusia, AL
08.2017 - 08.2022
  • Communicated effectively with other healthcare professionals regarding client care plans.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Administered medications as prescribed by the physician.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.
  • Responded quickly in emergency situations following established protocols.
  • Helped patients maintain their independence while providing support when needed.
  • Transported patients to appointments using wheelchairs or stretchers when necessary.
  • Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.

Office Assistant

Guardian Roofing
Pensacola, FL
04.2014 - 06.2022
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Managed inventory of office supplies and placed orders when needed.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Education

High School Diploma -

Straughn High School
Andalusia, AL
05-2004

Skills

  • Customer service
  • Problem solving
  • Office equipment operations
  • Professional demeanor
  • Verbal and written communication
  • Multitasking and prioritization
  • Typing speed
  • Telephone skills
  • Effective communication
  • Time management
  • Data entry
  • Office administration
  • Confidentiality compliance
  • Multi-line phone systems

References

References available upon request.

Timeline

Receptionist

Blissful Healthcare
08.2022 - 06.2025

Health Care Aide

Joel Thrasher
08.2017 - 08.2022

Office Assistant

Guardian Roofing
04.2014 - 06.2022

High School Diploma -

Straughn High School

Similar Profiles

CREATE PROFILE