Kimberly B. Lucero
El Rito
Summary
Experienced Group Leader in the Infrastructure Services Division with over 10 years of management expertise as an IT Manager. Demonstrated ability to effectively lead teams and achieve exceptional outcomes in dynamic work settings. Proficient in overseeing the implementation and maintenance of intricate systems, ensuring smooth operations and optimal performance. Committed to enhancing efficiency, promoting collaboration, and maximizing productivity throughout the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Manager 4 (Group Leader)
Los Alamos National Laboratory (LANL)
05.2021 - Current
- Oversaw IT department operations group of 80+ IT professionals.
- Experience leading a large team/organization in all aspects of organizational management, capability and staff development.
- Conferred with executives to advise and plan for short-term and long-term I needs.
- Experience managing a complex budget of over 10 Million dollars.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager 3 (Deputy Group Leader)
Los Alamos National Laboratory (LANL)
09.2017 - 05.2021
- Responsible for guidance, leadership, and decision-making for employees
- Ensuring staffing and skill levels are maintained throughout operation hours (24/7)
- Undertaking HR activities as needed, including being on hiring boards
- Acting as an escalation point where difficult or controversial issues are received
- Production of statistics and management reports for group and CIO office
- Experience representing and acting as change manager for the group by leading Change Control Boards (CCB)
- Arranging staff training and awareness sessions
- Assisting in budget management, creating work packages, and roadmap creation for the group
- Experience with performance and salary management for the group
IT Manager 2
Los Alamos National Laboratory (LANL)
01.2012 - 09.2017
- Responsible for guidance, leadership, control and decision-making for the Access Team members
- Undertaking HR activities as needed
- Production of statistics and management reports
- Representing the service desk at meetings
- Arranging staff training and awareness sessions
- Performing briefings to Service Desk staff on changes or deployments that may affects volumes at the service desk
Cyber Security Specialist (CSS)
Los Alamos National Laboratory (LANL)
01.2006 - 01.2012
- Responsible for all responses to data calls received from DOE headquarters for Information Security groups
- In charge of gathering all information essential to FISMA quarterly reports and system inventory of all unclassified and classified system security plans at the Laboratory
- Performed quality assurance on all reports sent to DAA and headquarters
- Served as computer security specialist and certification agent on compliance order team to deliver system security plans for all 70 classified and unclassified systems throughout the laboratory
- Performed tests on NIST cyber controls relative to various security plans
- Assisted CSSOs to make enhancements to various system security plans and security requirements traceability matrices
- Conducted all inspections on classified workstations, laptops, and nodes
- Oversaw and performed quality assurance of all documentation from CSSO before CSSM approval
- System Administrator for Information Security Project Management (ISPM) system
- Utilized my technical skills to enhance ISPM system’s reporting capabilities
Software Developer
Los Alamos National Laboratory (LANL)
01.2000 - 01.2006
- Supported three databases used in three groups to record contracts, specific task within contracts, and recharge codes used to pay for contracts between IST and its customers
- Developed time entry RIMS database enabling IST employees to enter their time against specific task assigned to them
- Gathered requirements, made enhancements to the RIMS system, tested code in different testing environments, de-bugged when needed, and provided customer service
- Interacted with various levels of users, and management to solve various types of problems
- Served on financial team developing an Oracle database to retrieve financial data for customers
- Responsible for troubleshooting hardware and software
- Installed and upgraded applications in Lotus Domino, as part of the Lotus Domino team in IST
Education
Master of Information Technology Management -
Colorado State University-Global Campus
11.2019
Bachelor of Science - Computer Science
College of Santa Fe
05.2006
Skills
- Advanced knowledge of LANL’s network infrastructure
- Experience with project management and supervising individuals
- Comprehensive understanding of industry standard approach to customer service
- Experience in performance and salary management for 48 people
- Managed an operational budget of over 12 million dollars
- Exceptional focus and follow-through abilities
- Innovative thinker, creative, and precise
Certification
- ITIL 4 foundations Certification, 07/01/19
- Certified ScrumMaster, 07/01/20
- Network + Certification, 01/01/11
Awards
- Los Alamos Award Program LAAP, Michael R. Anastasio, Laboratory Director and President of LANS, LLC, This award recognizes the extraordinary efforts of a multi-disciplinary team that executed all 14 actions associated with the Directors’ Security Compliance Order from 07/13/07 through 12/12/08.
- Los Alamos Award Program LAAP, Carolyn Zerkle, Associate Director for Information Technology, For outstanding support during the Las Conchas Fire ensuring systems, networks and communications were functional and for providing superb customer support during the re-start of the Laboratory.
- Los Alamos Award Program LAAP, Michael Zollinger, Division Leader for Network Infrastructure Engineering Division, For extraordinary team support during 105 UPS upgrade project. The quality of your team leadership reflects high professional standards.
- Los Alamos Distinguished Performance Award, Network Shutdown and Restart Team - 2018
- Director’s Leadership Development Program, 08/14/24
Znumber
176835- Active DOE Q clearance
Timeline
IT Manager 4 (Group Leader)
Los Alamos National Laboratory (LANL)
05.2021 - Current
IT Manager 3 (Deputy Group Leader)
Los Alamos National Laboratory (LANL)
09.2017 - 05.2021
IT Manager 2
Los Alamos National Laboratory (LANL)
01.2012 - 09.2017
Cyber Security Specialist (CSS)
Los Alamos National Laboratory (LANL)
01.2006 - 01.2012
Software Developer
Los Alamos National Laboratory (LANL)
01.2000 - 01.2006
Bachelor of Science - Computer Science
College of Santa Fe
Master of Information Technology Management -
Colorado State University-Global Campus
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